Acoustic Bridge suddenly stops at random times

from Stardock Forums

I think I tried all the usuals already, but I'm a recent purchaser of Acoustic Bridge. The trial seemed to work fine for a few hours.

But I have the issue that at random times the sound just 'stops'. This can be halfway through a Youtube video, or while listening to music. Just 'poof' silence. In the trayicon I can disable 'send audio when receiver is online' and directly my audio plays again through the _native_ (local) audio card (my laptop speakers in this case). When I enable 'send audio when receiver is online' again, the sound instantly comes from the remote receiver again.

It connects just fine and _starts_ playing audio without problems or hickups, so I'm guessing there isn't any firewall stuff. Otherwise why would it suddenly just stop midway through using it.

 

The connection is through ethernet, I entered the IP-address (which is static) instead of the computername in the Acoustic Bridge config, I already raised the buffers...

 

It seems there are more posts with this issue, from even years back. And the same guts seem to be used for the audio of Multiplicity where people also describe having 'dropout issues'. So surely there must be a solution by now?

 

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Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. I believe, Acoustic Bridge is similar to Multiplicity in Audio, please try these steps and report back if you still need assistance. https://forums.stardock.com/486104/multiplicity-support-faq#audio

Thanks
Basj,
Stardock Community Assistant.

 

Reply #2 from Stardock Forums Top
  • Tried: First, try rebooting the sender and receiver
  • Made sure: Make sure you have audio enabled on both the sender and receiver
    note: that I have drop outs, it is working, it just randomly stops. Audio is always enabled and working. Just disable 'sending' and re-enable 'sending' makes it work again. Also, local audio on the receiver works fine while the sender is suddenly quiet again.
  • Made sure: Make sure the Multiplicity Inbound rule is set as so on each PC
  • Made sure: Try entering in the actual IP of the receiver on the sender instead of the host name
  • Not tried: Disable jack detection on the sender
    note: It's labeled as Windows7, I'm on Windows10. And I don't want to disable it, I use it often
  • Made sure: Allow the sender to be unmuted to make sure that it is indeed sending audio
    note: that I have drop outs, it is working, it just randomly stops. If audio was muted on the receiver, it would not work locally on the receiver ot start working again by disabling and re-enabling Acoustic Bridge.
  • Not applicable: Some devices will not play sound unless output devices are indeed attached (power saving). 
    note: that I have drop outs, it is working, it just randomly stops. Audio works locally on the receiver while the sender drops out.
  • Not tried: Disable any an all Firewalls (including any antivirus software) on each machine
    note: No Anti virus except default Windows 10 Defender. I do have Tinywall installed on the sender. Acoustic Bridge is whitelisted, and nothing noteworthy is in the list of 'blocked connections'.
    note: that I have drop outs, it is working, it just randomly stops. A firewall issue would prevent the connection, not interrupt it randomly. Also - yes - sound always works locally on the receiver.

 

Sometimes I can have _hours_ without an issue, and then it suddenly pops up again. Sometimes I seem to have it multiple times an hour.

Star Control: Origins
Reply #3 from Stardock Forums Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

I would like you to review and contribute to this thread:

https://forums.stardock.com/498528/page/2/#3806653

It is for the sound sending component for MP (that uses AB) but all info here should apply.

Sean Drohan
Stardock Support Manager