Ashampoo WinOptimizer 18 and Uninstaller 10

"An error occured when attempting to download"

from Stardock Forums

I purchased the Ashampoo System Utilities 21 suite, and I was able to download the Driver Updater just fine, but for some reason I cannot download WinOptimizer 18 and Uninstaller 10. It simply gives me the error "An error occured when attempting to download Ashampoo: WinOptimizer 18" and the same error for Uninstaller 10. The only option it gives me is to use the support email, which led me to open a topic here, since getting an email sent to me with links to download the software packages result in the exact same errors. 

2,536 views 4 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. As for any technical issues, Stardock is only reselling Ashampoo software.
For any product support, please see: https://www.ashampoo.com/en/usd/sup. 

Kind Regards,

Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

I found a workaround for this: I downloaded the software for free directly from Ashampoo's website and activated it once installed. This topic is no longer needed.

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Reply #3 from Stardock Forums Top

Quoting basj, reply 1

Hello,
Sorry to hear you are having issues. As for any technical issues, Stardock is only reselling Ashampoo software.
For any product support, please see: https://www.ashampoo.com/en/usd/sup. 

Kind Regards,

Basj,
Stardock Community Assistant.
End of basj's quote

Thank you for your assistance and swift reply, but it would appear the support website is no longer necessary. Turns out, all I needed to do was take five seconds to search for an Ashampoo website to fix my problem. Who knew? I apologize for wasting your time. 

Reply #4 from Stardock Forums Top

Great, glad you get it solved.

Thank you,

Basj,
Stardock Community Assistant