No products in my downloads or order history

June 26, 2021 12:09 AM from

I purchased object desktop yesterday and paid for it and I had a popup that showed me the order number and serial number to use. When I go to my downloads and order history, I don't see any object dekstop items. I also tried downloading individual programs and using the serial number provided but it says not valid. I still haven't gotten any response from support

1,799 views 3 replies

Reply #1 June 26, 2021 12:27 AM from

Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please use this guide to get to your product and keys : https://forums.stardock.com/484254/getting-your-products-and-keys. Try that and report back.

Thanks
Basj,
Stardock Community Assistant.

Reply #2 June 26, 2021 1:16 AM from

Stardock Forums Top

Already tried that but it didn't work

Reply #3 June 26, 2021 1:27 AM from

Stardock Forums Top

If you purchased via paypal please use the email account that link to paypal. Or with any other pay method please use that email account that link to that pay method. But, if that still not working for you. Please raise support ticket using link below. Please include all your purchase information in there and Support will help you from there. Bare in mind that it is currently weekend so Support might be slow. Appreciate your patience.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thank you,

Basj,
Stardock Community Assistant

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