SSN-12568 Please help

Hello,
Sorry to hear you are having issues. Have you tried this guide : https://forums.stardock.com/484254/getting-your-products-and-keys, make sure you have tested all your email addresses.

Thanks
Basj,
Stardock Community Assistant.

Yeah, both my register email and Alipay account email, and the responses are the same "Account Lookup Failure"!

Would you please double check it for me?

SSN-12568 is you support ticket numbers? Did you raise that ticket today? Did you include all relevant information no your purchase there? If you did, than Support will help you from there.

Thank you,

Basj,
Stardock Community Assistant

Yes, and I raised it yesterday.

I hope they will solve my case soon.

Thank you.

Hello,

I just get confirmation that your ticket should be answered soon. Or maybe it is already answered, yes?

Thank you,

Basj,
Stardock Community Assistant

No response yet. I raised another case for claiming a refund. 

Kind of disappointing.

I have the same issue, I uploaded the paypal receipt to Help center. My thread number is  SSN-16167. Please help!

Hello,
Sorry to hear you are having issues. Let us know if you still need help after sometimes.

Thanks
Basj,
Stardock Community Assistant.

Hi Basj,

How can I activate my O.D ? I double check the email I used for my paypal account and the email I entered in when purchase the product are exactly the same.

Thank you!

Have you done the steps I mentioned above in reply#1? Make sure to put in the email that is link to your paypal account.

Thank you,

Basj,
Stardock Community Assistant