Corporate License - Email Activation

from Stardock Forums

Good Morning,

 

First, I submitted a ticket through your support site three days ago and have not heard back: SSN-12957. I provided more details in the ticket. I never received an email confirmation concerning the ticket.

 

I ordered 4 Multiplicity 3 KVM Pro licenses through our software procurement team and they provided me with a Corporate/Single Key. I was able to install the application on my PC using the key and activate it using my corporate email. I had two of my colleague try to install the application and were not able to activate it. They get an error saying: "Email address is not valid for the product key". We have 4 licenses associated with this key. Shouldn't my colleagues be able to use their corporate email addresses to activate from same key? I've purchased other keys in the past: 4 licenses with one key, 2 licenses with one key, etc. We've always been able to use different email addresses to activate the license up to the limit of licenses.

 

I provide much more information in the above mentioned ticket number.

 

Thanks

3,779 views 9 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. I have forward your problem/question to Stardock Support Team for their assistance.

Do know that Stardock is on their Summer vacation as mention on the top of this forum here. They should be back on 12th July 2021.

Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Thanks, I was not aware. This software is critical to our operations and hopefully Stardock can address this soon.

The Political Machine 2024
Reply #3 from Stardock Forums Top


I was able to install the application on my PC using the key and activate it using my corporate email. I had two of my colleague try to install the application and were not able to activate it.
End of quote

Because you used a proper name email address (yours) to activate it where it is then tied to that email address - where your colleagues are trying to use theirs (thus it fails). This is why we STRONGLY encourage clients to use generic prefixed emails for corp activations lest everyone is using the likes of [email protected] for all activations.

Your two options:

Sean Drohan
Stardock Support Manager

 

Reply #4 from Stardock Forums Top

I experiencing issues transferring my license information from: [my personal corporate email address] to: [my teams distribution list] using https://www.stardock.com/accounts/registrations/.

 

I created a stardock account pointing my team's distribution list. I got the email and I was able to verify the email address. I'm able to sign into this account.

 

I then went to https://www.stardock.com/accounts/registrations/ and initiated the license transfer. 

Source: my personal corporate email address.

Destination: my teams distribution list email address.

 

I then get an email to my teams distribution list email address to verify the transfer.

I never get an email to my personal corporate email address asking to verify the transfer.

 

Shortly after I get an email to my teams distribution list email address and my personal corporate email address stating a ticket number and saying "no ticket was created". So that verifies your system is able to send emails to both email addresses.

 

When I go to: https://www.stardock.com/support/product-key-retrieval

My personal corporate email address: I'm able to retrieve the license key.

Corporate distribution list email address: No licenses found.

 

What am I doing wrong???!!!

Reply #5 from Stardock Forums Top

Quoting Mo_Amin, reply 4

What am I doing wrong???!!!
End of Mo_Amin's quote

Account issues are always dealt with in a ticket.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14

Sean Drohan
Stardock Support Manager

Reply #6 from Stardock Forums Top

Did I not email you on Friday (7/9) via a TICKET and no response? Here's a ticket number: SSN-12957. This ticket # should have the info needed to make this change.

 

Let me know if you need a brand new ticket. The steps I documented in my previous post were taken directly from your Jira ticketing system.

Reply #7 from Stardock Forums Top

Quoting Mo_Amin, reply 6

Did I not email you on Friday (7/9) via a TICKET and no response? Here's a ticket number: SSN-12957. This ticket # should have the info needed to make this change. 

Let me know if you need a brand new ticket. The steps I documented in my previous post were taken directly from your Jira ticketing system.
End of Mo_Amin's quote

If you have a ticket, it will be answered soon.

Sean Drohan
Stardock Support Manager

Reply #8 from Stardock Forums Top

Good Morning,

 

Any reason to why the email change hasn't been made yet? I spoke to my team yesterday and we're not interested in creating a new email alias: [email protected]. We would like to use [email protected]. I don't understand why you can't associate the license key with our team email address and insist on associating it with [email protected]. Please make this change ASAP. Here's the ticket number again: SSN-12957.

Reply #9 from Stardock Forums Top

Quoting Mo_Amin, reply 8

I don't understand why you can't associate the license key with our team email address and insist on associating it with [email protected]. Please make this change ASAP. Here's the ticket number again: SSN-12957.
End of Mo_Amin's quote

For what are usually clear reasons.  When 'Jane' leaves a company, it's an automatic ticket to have it released (time and frustration for you).  Also, no one admin will have access to 'Jane, Jim, John, etc' accounts to support them should they run into activation limits - need more activations at a later time.

You will get what you are asking for in your ticket if that is indeed what you want - it's just an unsound practice in a corp environment. 

Sean Drohan
Stardock Support Manager