Activation error

from Stardock Forums

When trying to activate it keeps sending an error saying that my email does not correspond to the serial number from my invoice.

When I try to retreive my serial numbers Fences 3 does not show up. When I go to your actvation page it does not les=t you login, or add products to my account.

Please help since your web site is so bad and i am tired of going around in circles.

 

Thanks

Andre renaud

2,201 views 5 replies
Reply #2 from Stardock Forums Top

This does not answer the fact that I have a valid licence for Fences 3 and that it does not appear in my account. When I try to activate the licence it tells me that the email does not correspond to the licence number. I have included the stardock invoice number for follow-up.

Stardock order number :STARDOCK201224-6999-40814

Purchased on december 24 2020.

Elemental: Reforged
Reply #3 from Stardock Forums Top

 Hello,

Sorry to hear you are having issues.

You need to use the email you bought the product with

and if you used PayPal use that email.

That should work for you.

If so then we can give you a link if needed to transfer email to

the one you want to use now .

 


AzDude
Stardock Community Assistant

 

Reply #4 from Stardock Forums Top

I have tried all of the above and it still only shows two products from years ago. Fences 3 was purchased on december 24 2020 as shown on the invoice my email address andre,[email protected] as shown below.

 

I cannot find this registration in my account. Your web site makes people go around in circles without ever getting to the actual problem. No matter how many time you send me the contents on my account it will not fix the problem.

This is my final attempt to get the problem solved and if it cannot be resolved you will loose a customer forever and i will not recommend your products to anyone.

 

Pleas help!

 

Support

 

Bonjour Andre Renaud,

Merci pour votre achat. Vous trouverez les informations de livraison de votre produit ci-dessous.

Gérez vos commandes

 

Votre commande
   
   

 

Vous avez reçu cet e-mail suite à une commande effectuée par l'intermédiaire de FastSpring – un revendeur agréé.

 

Reply #5 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise a support ticket using the link below and include all your details over there and support will help you from there.

https://stardock.atlassian.net/servicedesk/customer/portal/4

I've remove all your details from your post above. Please include those when you raise the support ticket.

Thanks
Basj,
Stardock Community Assistant.