Master Skin Cannot be Purchased

from WinCustomize Forums

Can someone please fix this issue, people cannot make purchases of my Delve skin, site is screwed up.

https://www.wincustomize.com/explore/windowblinds/9438/

10,198 views 9 replies
Reply #1 from Stardock Forums Top

IslandDog is on it Tom not sure the issue 

Reply #2 from Stardock Forums Top

Looking at the source you can see the skin ID is being sent but the buy ID seems to be missing.

Siege of Centauri
Reply #3 from WinCustomize Forums Top

Bump..... has this issue fixed yet? :rolleyes:  

Reply #4 from WinCustomize Forums Top

Quoting LightStar, reply 3

Bump..... has this issue fixed yet? :rolleyes:  
End of LightStar's quote

OK, I see the problem has been fixed, thanks ID! :-)

Reply #5 from WinCustomize Forums Top

Guess it has only been partially fixed, now another issue a user is having:

 

bought the skin but the link to download it is not working... even the one that was sent to my email... is not working... i press download and it gives me an error on the page....

https://www.wincustomize.com/explore/windowblinds/9438/ 

404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

 

the purchase problem is gone sure... but getting the product you payed for is still very much a problem....

Reply #6 from WinCustomize Forums Top

Quoting LightStar, reply 5

Guess it has only been partially fixed, now another issue a user is having:

 

bought the skin but the link to download it is not working... even the one that was sent to my email... is not working... i press download and it gives me an error on the page....

https://www.wincustomize.com/explore/windowblinds/9438/ 

404 - File or directory not found.

 

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.


 

the purchase problem is gone sure... but getting the product you payed for is still very much a problem....

End of LightStar's quote

That's what happened to me when I bought The Blues Tom. Other than the other issues with my accounts. Initially I got that not found message.

Reply #7 from WinCustomize Forums Top

Wow, I hope they get this fixed soon, I have a paid skin, I want to upload, but, I'll wait till this is rectified, good luck Tom.

BTW, nice skin too. |-) :thumbsup:  

Reply #8 from WinCustomize Forums Top

Thanks Don. 👍

Reply #9 from WinCustomize Forums Top

I've added it back to ticket, but anyone who has issues downloading from the emails should first try from their account: https://store.stardock.com/myaccount/products/