Merging Profiles/Accounts

July 24, 2021 11:51 PM from

I have an account from 2007, and since I recently purchased Fences3 (I was a beta user of Fences 1 and had bought Fences/Object Desktop 2007) using a "Guest Account". I had to register it fully to be able to retrieve any activation keys, thus I now have TWO accounts. Well, I recovered my aged account and now wish to merge them, so as to have all of my download data under one account/login. How/would that even be possible? Probably just better off with this new account since the older software is probably redundant now anyway, right? Although, I still prefer the shorter handle I used for login with the older account.

3,136 views 4 replies

Reply #1 July 24, 2021 11:53 PM from

Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please use this guide to merge your accounts : https://forums.stardock.com/486311/accounts-and-activation-support-faq#mergeaccounts

Thanks
Basj,
Stardock Community Assistant.

Reply #2 July 30, 2021 5:34 AM from

Stardock Forums Top

Alright, I've "merged" my accounts - but Fences 3 doesn't show up under my Downloads as previously purchased whilst using this login/account... So, now what? Does that take some time or something?

Reply #3 July 30, 2021 5:43 AM from

Stardock Forums Top

Please raise a support ticket using the link below. Include all the purchase details and account details in there and Support will help you.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thank you,

Basj,
Stardock Community Assistant

Reply #4 July 30, 2021 6:12 AM from

Stardock Forums Top

Support ticket made. I hope it was clear enough to understand.

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