Update broke license, can't reactivate

from Stardock Forums

Hello,

I have update Fences 3 a few weeks ago, it broke the fences on my desktop.

- I then reinstalled Fences using the latest version and tried to reactivate my license which was working until then
using the product key and the email I used to buy the product (and where I received the bill with the product key in there).

Im getting the error :
'Email address is not valid for the product key'

- I tried to install the previous version provided in one of the forum post, same issue.

- I turned off the internet connection and tried using the offline method which only asks me a .resp file and never provided me
with something to upload to get said file. So I can't proceed with that method.

- Tried to activate with Stardock Account (this one which has the license) and it says
'Fences is not associated with this account'.

So far I believe I have tried everything I can and Id like to get to use Fences again.

Please let me know.

 

2,858 views 6 replies
Reply #2 from Stardock Forums Top

Hello,

As mentioned I have used the same email used for the purchase with paypal, the account, everything really.

Still doesnt work.

Sins of a Solar Empire II
Reply #6 from Stardock Forums Top

Tickets are answered in the order received.

Check your spam folder incase it ends up there.

Thanks for your patience .