Can't transfer licence from old machine to new need email change

slow support response

from Stardock Forums

I have deregistered my product key for Fences 4 from my old macinne and tried to activate it on a new machine without success. I can't get a new Key because the email that I registered with is now defunct and I have a new email. I sent a support request several days ago and another one yesterday asking to change the email to my new address but I am yet to hear anything back. Is there a log delay to answer tickets?

Can someone please help me resolve the problem  - the support ticket was ref: SSN-23009

accounts and activation help
4,419 views 8 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

Use this link to transfer your old email to the new one https://www.stardock.com/accounts/registrations/

This link for all your account info https://store.stardock.com/myaccount

Account/email ..  https://www.stardock.com/accounts/accountinfo

 

 

 


AzDude
Stardock Community Assistant

Galactic Civilizations IV
Reply #3 from Stardock Forums Top

OK, nothing seems to be working, I received an email from support that said, "At this time, no ticket was created" and went on to say the following...

< The most common question we receive is how to get your products or keys. Please use the following link below to get them:http://www.stardock.com/support/productkeyretrieval

Be sure to try all the email addresses you know you have or could have used, especially ones you may use for PayPal or other payment services. >

I used my current email and it is invalid, I used the old email address that I no longer have access to and it said it  <An email containing your product keys was sent to.> Which would be good but I don't have access to the email account anymore.

Is the anything I can do to retrieve my product key? I like the product and I want to keep using it. 

Reply #4 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Try raise another ticket and include all the details on your purchase information and your current situation/issue in there. Once you have done that. Reply here and post your new ticket number. I will then forward that number to Support for his attention. You will need to wait a bit since ticket will be respond by the numbers, I believe first raise, first serve. And do not create multiple ticket since that will only confused the system. Within a day or two if still no respond. Report back here. Your feedback and patience is highly appreciate.

Thanks
Basj,
Stardock Community Assistant.

Reply #5 from Stardock Forums Top

Hello Basj

Thanks so much for the help

As per instructions I have submitted another ticket < SSN-23271 >, unfortunately, I can't find original receipts for the product as it was several years ago but I was able to include the original product key in my ticket, hopefully, that might help.

Cheers, D9west

 

 

 

Reply #6 from Stardock Forums Top

I am confuse, you mentioned that you trying to activate Fences 4 on your new system, yes? And you said you lost the invoice from years ago? Fences 4 in a new product. Please elaborate.

Thanks

Basj

Stardock Community Assistant. 

 

Reply #7 from Stardock Forums Top

Ah!!! it's not you who is confused it is me... I downloaded the newer version without thinking about it...  when I found my old files the old version was installed and registered without issue. 

Many many apologies for my  confusion and thank you very much for your patients

Regards D6west

 

 

Reply #8 from Stardock Forums Top

Great, glad to know you figure it out.

Thank you,

Basj,
Stardock Community Assistant