I haven't received my activation key.

from Stardock Forums

Hello, in October I bought a Start11 license for a pc, yesterday I bought a second Start11 license for my other pc but I never received my activation key for this second pc. I contacted the site and I also made a Paypal request for payment, to date no response from the company. The second license cost me almost $ 10 for Start11. And yes I looked in my spam and nothing and nothing in my purchase tracking except the license for the month of October. This is a Google translation.

accounts and activation help
3,796 views 6 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise a support ticket using the link below. Include all details on your purchase there. Support will help you from there. Do let us know if you still need our assistance.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thanks
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Quoting basj, reply 1

Hello, in October I bought a Start11 license for a pc, yesterday I bought a second Start11 license for my other pc but I never received my activation key for this second pc. I contacted the site and I also made a Paypal request for payment, to date no response from the company. The second license cost me almost $ 10 for Start11. And yes I looked in my spam and nothing and nothing in my purchase tracking except the license for the month of October. This is a Google translation.
End of basj's quote

 

Thank you ! I sent a screenshot of my Paypal receipt to this link. They ask me for my Stardock order number and I have not received any confirmation from them of my purchase, hoping that with the Paypal number it is correct.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13/create/10149

Sins of a Solar Empire: Rebellion
Reply #3 from Stardock Forums Top

What's going on ?? The Paypal payment is not passed in my bank account but on the Paypal site the transaction has the status "finished", this is the reason why I did not have my activation key? Normally this is done automatically, what happens ?? Oddly, I can activate Start 11 on my second pc with the first key for my other pc, on the other hand I do not use my two pc at the same time. 

This is translation from French Google.

Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

I need the SSN# from the ticket you sent in

and then I can try to help .

 


AzDude
Stardock Community Assistant

Reply #5 from Stardock Forums Top

The $ 9.19 went through my bank account but still no key.

Is there someone at this company who will solve my problem? 3-4 times that I contact them by sending my Paypal proof of purchase, I repeat that I have NEVER received an email confirmation of my purchase so how do you expect me to give a Stardock order number! ?? They don't even email me the confirmation that I requested a ticket probably because I can't write a number that I haven't received eh ??? There are enough.

I would buy another damn key, I'm not close to $ 10, but will you send me this other third key !! Grrrrrr.

Reply #6 from Stardock Forums Top

Yess! I have my second key ! Sean Drohan wrote to me and told me he merged my two accounts; I don't understand what he's talking about lol, yet I think I bought my second key with the same email account. Anyway I have my second key, problem solved, thanks for those who tried to help me on the forum! |-)