Stardock Forums
So yesterday I bought and paid for Start11 but during the process the website gave me an error. The payment did succeed (visible on my bank statement) but I received no product key.
I submitted a ticket but so far I haven't received a reply yet. I just want the product key I paid for, how do I get it faster?
Hello,
Sorry to hear you are having issues.
try this link https://forums.stardock.com/484254/getting-your-products-and-keys
make sure to use the email you paid with , if Paypal use the payPal email .
AzDude
Stardock Community Assistant
Hello,
Sorry to hear you are having issues.
Please submit a support ticket here for your issue https://stardock.atlassian.net/servicedesk/customer/portal/4
AzDude
Stardock Community Assistant
I already did that two days ago but they haven't responded yet. Kind of annoyed with this whole thing.
Please post your ticket number here so I can help push it to Support.
Thank you,
Basj,
Stardock Community Assistant
The ticket number is SSN-23216.
Now they've set it to waiting for customer, they haven't even asked me anything!
I have forward your report to Support. Appreciate your feedback and patience.
Thank you,
Basj,
Stardock Community Assistant
Hello,
Sorry to hear you are having trouble.
Your ticket answer was delayed because you kept updating it (we sort by activity).
I have answered it.
Sean Drohan
Stardock Support Manager
I don't feel like you actually read my support ticket. I bought and paid for a Start11 key and you want me to open incognito mode? I don't understand, how will incognito mode give me a product key?
Answer in your ticket please.
Sean Drohan
Stardock Support Manager
Maybe you should put somebody on the ticket then, I still don't have the key I paid for! I didn't expect Stardock to be this slow... They were fast enough to take my money but when their website craps out I have to wait and beg to get help. This is ridiculous.
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