Not eligible for upgrade?

December 13, 2021 1:34 AM from

Hi everyone,

I wanted to upgrade from Fences 3 to Fences 4 but the page says that I am not eligible for an upgrade after entering my email address (yes, I made sure it was the right one). I originally bought Fences 2 and then upgraded to 3 in 2016.

Is this intentional or an error?

Thanks.

fences

6,432 views 2 replies

Reply #1 December 13, 2021 1:45 AM from

Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise a support ticket using the link below. Include all your purchase details in there. Support will help you from there.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thanks
Basj,
Stardock Community Assistant.

Reply #2 December 13, 2021 1:50 AM from

Stardock Forums Top

Thanks, I will.

Earlier I sent an email to sales because that was mentioned on the account page; they sent a form email back telling me to go post on the forums. It also contained a list of things Stardock provides email support for and none of the bullet points applied, so I posted here. Sorry about that.

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