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December 17, 2021 1:24 PM from

I purchased the single-user license for both Start11 and Fences. I would like to return those and purchase the five user licenses for both.

3,836 views 7 replies

Reply #1 December 17, 2021 1:36 PM from

Stardock Forums Top

Hello,

You will need to submit a Ticket to support for help with your request https://stardock.atlassian.net/servicedesk/customer/portal/4

AzDude
Stardock Community Assistant

Reply #2 December 17, 2021 3:34 PM from

Stardock Forums Top

I have emailed and submitted tickets with zero responses.

Reply #3 December 17, 2021 3:41 PM from

Stardock Forums Top

Quoting EddieJ300, reply 2

I have emailed and submitted tickets with zero responses.

End of EddieJ300's quote

Tickets are viewed in the order received , only do 1 ticket and wait for response .

Reply #4 December 18, 2021 2:19 PM from

Stardock Forums Top

How long does it take for a reply?

Reply #5 December 18, 2021 2:38 PM from

Stardock Forums Top

Quoting EddieJ300, reply 4

How long does it take for a reply?

End of EddieJ300's quote

We are in the weekend now so replies will continue on Monday in the order received .

Reply #6 December 23, 2021 12:12 PM from

Stardock Forums Top

Support finally got back to me. they said unfortunately they don't refund so that you can purchase a different license pack size.

#NotHappy

Reply #7 December 27, 2021 3:33 PM from

Stardock Forums Top

I guess it's my fault for not being aware that there was an option for the licenses to come in a 5 pack.

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