Never Received Activation email nor Fastspring email

January 20, 2022 3:22 PM from

I bought Start11 on Jan 18 but never received emails from either Stardock nor Fastspring. I didn't even receive a receipt although the charge shows up on my credit card account. I sent a message immediately with an upload of the CC info but have received no reply as of yet. The purchase doesn't even show up on my order history nor download.

accounts and activation help

2,510 views 5 replies

Reply #1 January 20, 2022 3:40 PM from

Stardock Forums Top

Hello,

Sorry to hear you are having issues.

So you did submit a ticket to support ?

If so what is your SSN# , so I can follow up .

AzDude
Stardock Community Assistant

Reply #2 January 20, 2022 5:10 PM from

Stardock Forums Top

Thanks for the quick reply. Sorry, I forgot to add the ticket#. It's SSN-25986.

Reply #3 January 20, 2022 5:13 PM from

Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

Reply #4 January 20, 2022 5:15 PM from

Stardock Forums Top

in the meantime try this link https://forums.stardock.com/484254/getting-your-products-and-keys

Reply #5 January 20, 2022 5:21 PM from

Stardock Forums Top

Thanks. I'll wait to hear back. lol That was one of the first things I tried...

Welcome Guest! Please take the time to register with us.

Richer content, access to many features that are disabled for guests like commenting and posting on the forums.
Access to a great community, with a massive database of many, many areas of interest.
Access to contests & subscription offers like exclusive emails.
It's simple, and FREE!