Mi license is not recognize

January 21, 2022 1:09 PM from

Hi,

I'm trying to upgrade my Fences from V3 to V4 but when I try the activation my email address is not recognize. Seem that only V3 is registered also I've paid V4. There no way to contact support. If not resolved I'll open an contention to PAYPAL.

1,889 views 3 replies

Reply #1 January 21, 2022 7:16 PM from

Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please use this guide to get to your product and keys. https://forums.stardock.com/484254/getting-your-products-and-keys. It might be that the registered email is your paypal email account. Try that and report back if you still need our assistance.

Thanks
Basj,
Stardock Community Assistant.

Reply #2 January 22, 2022 5:22 AM from

Stardock Forums Top

Seems there 2 accounts with same email address, one for V3, one for upgrade V4. When I try to recover license only V3 is returned and I can't access on the previous account to delete or merge due email address are the same.

Reply #3 January 22, 2022 5:30 AM from

Stardock Forums Top

Please raise a support ticket using the link below. Include all your details in there and Support will help you from there.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thank you,

Basj,
Stardock Community Assistant

Welcome Guest! Please take the time to register with us.

Richer content, access to many features that are disabled for guests like commenting and posting on the forums.
Access to a great community, with a massive database of many, many areas of interest.
Access to contests & subscription offers like exclusive emails.
It's simple, and FREE!