Stardock Forums
So I got the 30 day free trial for start 11... I liked it so I bought the 6 dollar pack, I didn't click download bc I already had it and now I cant find my activation key anywhere. it says I don't have a key connected to this acc even though it says the 6 bucks in my transaction history on my debit card
Hello,
I have the same problem, I bought a key but I did not receive the code by email or in my stardock account...
Why ???
Hello,
Sorry to hear you are having issues.
To get your product and Key https://forums.stardock.com/484254/getting-your-products-and-keys
using the email addy you paid with if Paypal use that email.
also your account page should have it https://store.stardock.com/myaccount/products/
upper left " View Individual Downloads ..
AzDude
Stardock Community Assistant
Thank you for the quick reply.
when I try to recover my product key in this way the following message is displayed: Account Lookup Failure
Hello,
Sorry to hear you are having issues.
We find sometimes that even though you don't think so that you might have
entered your email address wrong by mistake when you made your purchase
is why your having this issue maybe or maybe not either way
you need now to submit a support ticket herehttps://stardock.atlassian.net/servicedesk/customer/portal/4
and wait for a response as they are viewed in the order received .
AzDude
Stardock Community Assistant
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