Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

Refund for what ?

Everytime you submit a new ticket you go back to the end of the line .

Tickets are reviewed in the order received .

What is your SSN# of your last ticket ?

 


AzDude
Stardock Community Assistant

Reply #2 from Stardock Forums Top

Refund for what ? :

Ive been trying to get a refund for object desktop, its not working correctly at all .

Everytime you submit a new ticket you go back to the end of the line .

Tickets are reviewed in the order received .

That should be explained on the support page.

What is your SSN# of your last ticket ?

I wish i could know, thing is i dont recieve any confirmation email. (yes i have checked my spam folder)

The Political Machine 2024
Reply #3 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. But, it might be that you did not actually send in a report. Usually, if I remembered correctly, when your click send, it will give you a ticket numbers for your reference. If you never get that, it might be your ticket never even been created. Please try again.

Please raise a support ticket using the link below, use the refund option. Include all information details on your purchase there and Support will help you from there. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket since that will only confuse the system. Send once and wait. Ticket will be answer on first come first serve bases.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thanks
Basj,
Stardock Community Assistant.

Reply #4 from Stardock Forums Top

i did get that screen, but that screen also says something along the lines of "you will get sent a confirmation email" and since i didnt get any of those i was worried that my tickets werent working, will now try to make a new ticket saving the number they give me

Reply #6 from Stardock Forums Top

I forward you ticket to support for assistance. Do be patience, since ticket will go through in orders.

Thank you,

Basj,
Stardock Community Assistant

Reply #7 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

I have answered one of your 5 tickets and closed the others.  Please do not create any new ones for this issue.

Sean Drohan
Stardock Support Manager