Update from Start 10 program to Start 11 - Changing email and account

from Stardock Forums

On February 12 of this year, I bought the upgrade from Start 10 to Start 11, however, by mistake, at the time of purchase, I ended up putting an email different from my main Stardock account, where the Start 10 key was.

The accounts were merged, however, the purchase of the upgrade to Start 11, despite appearing in the email used for your purchase, says that the program is not associated with the account.

How can I resolve this? I sent a message to support and so far have not received a response. Need help!

The program is still in the 30-day trial period.

accounts and activation help
2,425 views 1 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. Please raise a support ticket using the link below, use the account management option. Include all information details on your purchase there and Support will help you from there. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket since that will only confuse the system. Send once and wait. Ticket will be answer on first come first serve bases.

https://stardock.atlassian.net/servicedesk/customer/portal/4

Thanks

Basj,

Stardock Community Assistant.