Payment taken twice but no product received, support not replying to emails.

from Stardock Forums

 

Hi. I have made 2 payments now but the process didn’t complete either time with a Gateway Error 400.

 

So now my company bank account shows 2 payments but obviously no purchase registers in my stardock account.

 

What info do you need from me to refund one of the payments and add one Start 11 to my account?

accounts and activation help
1,684 views 3 replies
Reply #1 from Stardock Forums Top

I have requested a Community Support helper to contact you.

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

I will need you to submit a support ticket here https://stardock.atlassian.net/servicedesk/customer/portal/4

explain your issue . ONLY submit one ticket and wait for a response , tickets are answered in the order received,

There could be an issue being from a different country but many times we find a simple mistake was made

in your email address ... 

 


AzDude
Stardock Community Assistant

Elemental: Reforged