My subscription says I'm a past customer

Clarification please to subscription

June 17, 2022 9:23 PM from

I've been with Stardock since 2002 & have never had any issues until June 10, 2022 when I went to download a wallpaper for deskscapes. My status had been changed from unlimited to 0 & my profile saying I'm a "past customer." ??

I emailed tech support for clarification of what I needed to do to be back in unlimited status. I mainly download for Deskscapes 10 (using Windows 7). My last purchases were 2021 for deskscapes, groupy, & cursorfx. I never received an email to renew them... I was just, dropped. So when I wrote asking for why, I got email telling me "most dreams are over the download amount that non-subscribers are offered." What does that mean?! That's the last email I got from "support" after I was asked for clarification. I've been asking for clarification every day for the last 3 days & I'm being totally ignored..crickets! I do IT support for the county & would NEVER ignore a customer! This is just rude & unacceptable from someone who's providing service & taking money from customers.

Please, as I've been "begging for" from Paul at stardock support, can someone tell me what do I need to do to be back in unlimited status so I can download more from cursorfx & deskscapes?? I was sent a link to wincustomize shop. I asked if that will give me put me back in unlimited download status for Deskscapes & cursorfx... still crickets. I'm just asking for clarification, not give me something I haven't paid for! TY

accounts and activation help

2,877 views 3 replies

Reply #1 June 18, 2022 11:21 AM from

Stardock Forums Top

Hello,

Sorry to hear you are having issues.

If you renew your subscription that should get you back right again .

Go to your My Downloads account page https://store.stardock.com/myaccount/products/

AzDude
Stardock Community Assistant

Reply #2 June 18, 2022 5:37 PM from

Stardock Forums Top

Thank you so very much AzDude for your quick response & support. That 1 sentence "If you renew your subscription that should get you back right again" is what I've been waiting 4 days to hear from stardock correspondence via email.

I easily renewed my wincustomize subscription & am back to "unlimited downloads" & user level "subscriber." I was able to download your latest dream, Fall Off. I very much enjoy & appreciate your dreams & your assistance to get me back up & downloading

Reply #3 June 18, 2022 5:40 PM from

Stardock Forums Top

Thank You Jewle

Glad to hear your back right again .

Enjoy The Dreams ... now that you can download a 1000 of them

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