Start11 5-pack only allowing one activation

from Stardock Forums

I bought a Start11 5-pack.  On the original machine, the activation worked just fine.  However, when I try to activate a second on a another machine, the email address copied directly from the invoice is not accepted. Should there be more than one product key displayed? Perhaps five instead of just one?

accounts and activation help
2,433 views 5 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. I believe, you will get 1 key for all the five activations. Activation count can be managed via your product page: https://store.stardock.com/myaccount/products. As a guide you can refer here to review and deactivate old activation:  https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct. Try to see if your activation has not reach maximum yet. Check it and report back. 

Thanks
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Your myaccount link displays a product, Start8, that I purchased in 2014 and not the product, Start11, I purchased a few days ago in 2022.  The activation did work once for the original machine I used to purchase the Start 11 product.  But has failed to activate for the other two computers I have with Windows 11.  The other information in the support link are irrelevant to my issue.

Eric

Galactic Civilizations III
Reply #3 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the product not received option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4 

Thanks
Basj,
Stardock Community Assistant