Wrong screenshot

Hello!

The picture above shows my problem. Whatever I download as a wallpaper, it accepts... Does anyone know a solution?

Thanks!

 

40,751 views 9 replies
Reply #2 Top

Hello,
Sorry to hear you are having issues. May I know more on your issue.

  1. You on Windows 7,8,10 or 11? And its full version number please. Use Winver.exe.
  2. Your Deskscape version number.
  3. Does all Wallpaper do that? Does Animated wallpaper also do that?
  4. Please try purge and reinstall steps as mentioned here: [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thanks
Basj,
Stardock Community Assistant.

Reply #3 Top

Hi!

I use Windows 11 pro, 22H2, build number 22621.608. It only does it for animated wallpapers. Windows is a completely fresh installation. I am using DeskScapes Version 11 Beta 5. I bought it 2-3 weeks ago, since then I have reinstalled it three times, but the same error persists.

Reply #4 Top

Please try the purge and reinstall steps as mentioned above. This is to clear the possibilities of installation/corruption issue. Once that is cleared, we can move on the the next steps.

Thank you,

Basj,
Stardock Community Assistant

Reply #5 Top

Hi!

Everything happened, step by step. Nothing has changed. There are wallpapers that work, some that don't... There are some that used to work, but now they don't.

 

Reply #7 Top

Thanks!

I'll let you go, I thought I was buying a ready-made program, and you don't have to "trick" with it

I use what works :)

 

Thanks for the help!

Reply #8 Top

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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