Unable to Activate

Not accepting e-mail address

from Stardock Forums

I am an tech support  person and the user I am representing attempted to use the product key e-mailed to them after receiving an e-mail from your company. I copied the key from the e-mail and pasted it into the Product key field and then pasted the user's e-mail address into the e-mail address field. Upon clicking the activate button I receive the following error message :

This is the e-mail message prior to the provided Product Key:

How do I get this product activated?

accounts and activation help
3,107 views 5 replies
Reply #1 from Stardock Forums Top

Are they/you using the correct version for the key provided?  (Fences3 keys will not work on Fences 4)

 

Paul Scroggins
Associate Technical Support Analyst

Reply #2 from Stardock Forums Top

I started with the Fences 3 version and I received a different error message, that the product key was not valid. Now with the current version of the software (ver 4.5) the key is accepted but not the e-mail address. 

Galactic Civilizations IV
Reply #3 from Stardock Forums Top

Please submit a ticket with the following link:

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14/create/10139

Include the key and the registered email address and I can take a look at what is happening

 

Paul Scroggins
Associate Technical Support Analyst

Reply #4 from Stardock Forums Top

I had an account for two years, upgraded to another computer.

I bought a second fences account using the same email.

How do I get fences on the second computer ?

Reply #5 from Stardock Forums Top

Quoting mikesfences, reply 4

I had an account for two years, upgraded to another computer.

I bought a second fences account using the same email.

How do I get fences on the second computer ?
End of mikesfences's quote

Hello,
You just need to install on the second computer and activate it. Use this guide to get the keys number: https://forums.stardock.com/484254/getting-your-products-and-keys.

Thanks
Basj,
Stardock Community Assistant.