After System Restore, my Product Key no longer works

from Stardock Forums

I purchased Object Desktop yesterday morning, was given a Product Key and installed and activated the software without issue.  However, I had to run a System Restore on my PC and now am trying to reinstall the software, but I am now receiving an Error Message stating that the Product Key is associated with another account, which is not true.  How can I rectify the issue?

accounts and activation help
1,807 views 3 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please use this guide and deactivate old activation so that you can reactivate it on your restored system. https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct

Thanks
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

None of those options are working.  I ordered Object Desktop with a Guest Account.  I have created an account since, obviously, but it shows I have no downloaded software on my account, but clearly shows my purchase. I can't use a Command Prompt because Object Desktop is no longer on my computer.  I am unable to even redownload.

Sins of a Solar Empire: Rebellion
Reply #3 from Stardock Forums Top

Please raise support ticket using the link below, use the product not receive option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant