Multiplicity License Activation Issue

from Stardock Forums

I had been using Multiplicity on a older desktop to control a laptop for nearly a year. All was working well.

I recently got a new desktop, which I made primary. I'm able to control the same laptop, not a problem. But I can't activate my license, so I'm forced to use the trial version, which expires soon. When I click on the change license tab, I get a pop-up screen with three options: (1) Enter Product Key; (2) Purchase Product Key; and (3) Continue 30 Day Trial. While clicking either the second or third option works, clicking the first does not. Nothing happens, despite clicking multiple time, and thus I can't active my license.

I don't know if it matters that the pop-up screen is quite small, which I believe is a function of my new 4K monitors.

Thanks for your help!

 

stardock software accounts and activation help
4,341 views 9 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. You might need to deactivate old activation before activating on the new system. Use this guide: https://forums.stardock.com/486311/accounts-and-activation-support-faq#deactivateproduct

Thanks
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Thanks for the reply, Basj. Multiplicity is deactivated on my old computer, so that's not the issue. Other ideas? Thanks!  

Sins of a Solar Empire II
Reply #4 from Stardock Forums Top

Thanks for the additional instructions. I tried the command prompt option--

Multiplicity 3:

"C:\Program Files (x86)\Stardock\Multiplicity"\SASUpgrade.exe -prodId=2283 -prodName="Multiplicity" -company="Stardock" -ver="3.42" -email="[email protected]" serial="PRODUCTKEYGOESHERE"

Entered my email and serial. No errors, etc. in the command prompt. But when I launched Multiplicity again, it's still the trial version.

I see the Cache.dat and License.sig files in ...ProgramData/Stardock/Multiplicity folder, but the dates/times didn't change to today/when I run the command prompt as they did in the video at the end of the instructions you sent. Do I need to delete these files and then run the command prompt?

Thanks! 

Reply #5 from Stardock Forums Top

It did mentioned in there: "Note: The latter will not work for the trial - only for the paid version of the product."

Did you uninstall the trial version and reinstall again?

Thank you,

Basj,
Stardock Community Assistant

Reply #6 from Stardock Forums Top

Missed that, my bad. I didn't try to uninstall and reinstall the trial again. I'll do that ASAP and let you know if that works.

Reply #8 from Stardock Forums Top

I did, but this doesn't solve the problem. Since I can't activate it, I keep getting pop-ups to activate my license. But when I click to enter the product key, nothing happens (as before). I then click finish and the pop-up goes away and then appears again the next day. I'd really like to start using Multiplicity again, so hopefully you know how to resolve the issue.

 

Thanks!