Reply #1 Top

You should be signing in with your email and your password: not the product code or any other number. 

I see in your screenshot you had a problem connecting to the internet. You need the internet to sign in.

Reply #2 Top

my internet works (html/port80):

 

this is a company computer, direct internet access is possible. everything else is managed by the admins.

 

Reply #3 Top

Hello,
Sorry to hear you are having issues. Can you try login using different system and see if you can log in there.

Thanks
Basj,
Stardock Community Assistant.

Reply #4 Top

Did you enter the email and password associated with your account in the fields?