Start11 Activation

Says I don't have an account

from Stardock Forums

I purchased Start11 5 pack yesterday 18/05/2023. I first installed it on a Windows 10 PC and all worked fine.

I then installed it on a Windows 11 PC and tried to activate it. I tried both with my Email address and account password. In both cases I got a error message saying not associated with this Email or account.

I then looked at my account page and it shows up as a purchase in order history OK but is not showing on my download page. Other software I purchased is

I have Emailed support but just got a automated reply just giving advice I had already tried and saying now closed.

Thanks for any help

activation accounts and activation help
5,239 views 3 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the product not receive option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

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Reply #2 from Stardock Forums Top

Thanks 

Sorted out very quickly after you link. Less than 3 hours

Thanks again

Galactic Civilizations IV
Reply #3 from Stardock Forums Top

Glad to know it get sorted very quickly.

Thank you,

Basj,
Stardock Community Assistant