Payment has been made successfully, but there is no activation code.

June 5, 2023 4:29 AM from

I have successfully purchased Groupy2 by Alipay, but I have not received the activation code.

Moderator: Removed order number and email. For your own protection, please do not put your email, etc. in public forums.

accounts and activation help

2,421 views 3 replies

Reply #1 June 5, 2023 4:45 AM from

Stardock Forums Top

beleit: Please do not post on this topic again. Please wait patiently for support to attend to you. it is currently 0445 EST where Stardock is located.

Reply #2 June 5, 2023 4:51 AM from

Stardock Forums Top

Thanks

Reply #3 June 5, 2023 5:07 AM from

Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the product not receive option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

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