Fences 4 Update stuck on 0 Bytes

from Stardock Forums

Hello,

 

When either prompted to update, or going to About > Check for Updates and then clicking Download and Install, it never downloads and sits at 0 Bytes Ive been having this problem for quite some time and in the past have just been uninstalling and manually installing the newer version.

I'm thinking this is something to do with my network or router firewall but not sure what addresses i can allow or test ping to rule that out.


I also have fences4 on my work laptop and while i am using it at home, it also will not update, but it does update when I'm at the office, which re-enforces my thought on this being a network problem.

If possible can someone provide the url/ip/endpoint that i can do a ping test on and allow through my router/dns server?

Thanks

 

fences
10,366 views 13 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. If you tried download it directly from your product page, does it work? https://store.stardock.com/myaccount/products

Thanks
Basj,
Stardock Community Assistant.

Sins of a Solar Empire II
Reply #3 from Stardock Forums Top

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

+1 Loading…
Reply #4 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

Try the in-app again, please.

Sean Drohan
Stardock Product Lifecycle Manager

Reply #5 from Stardock Forums Top

Quoting sdRohan, reply 4

Hello,

Sorry to hear you are having trouble.

Try the in-app again, please.

Sean Drohan
Stardock Product Lifecycle Manager
End of sdRohan's quote


Hello,

Just tried again, same result.

Reply #6 from Stardock Forums Top

Go to your downloads directory.  If there is a 'Stardock' folder there, delete it and try again.

Sean Drohan
Stardock Product Lifecycle Manager

 

Reply #10 from Stardock Forums Top

I believe, Sean meant, refer screenshot below.

Thank you,

Basj,
Stardock Community Assistant

Reply #11 from Stardock Forums Top

Quoting basj, reply 10

I believe, Sean meant, refer screenshot below.



Thank you,

Basj,
Stardock Community Assistant
End of basj's quote


Per reply #7 i do not have this folder.

With this said, i renamed this file
"C:\ProgramData\Stardock\Fences4\Update\Fences4_setup_sd.exe"
and tried the in app Check for updates and it redownloaded the setup file and successfully installed version 4.21.
Since the in app update worked, i deleted the setup file that i renamed.

I suppose i will have to wait for the next update to be released to see if the automatic update prompt works, or if i need to delete the file again.

Reply #12 from Stardock Forums Top

That might show something is blocking that file from being replace with newer version. Might be your security software it preventing that. Just my thought on that.

Thank you,

Basj,
Stardock Community Assistant

Reply #13 from Stardock Forums Top

Quoting basj, reply 12

That might show something is blocking that file from being replace with newer version. Might be your security software it preventing that. Just my thought on that.

Thank you,

Basj,
Stardock Community Assistant
End of basj's quote

 

I did consider that, but these days i only run windows defender and it didnt try to sandbox the file or anything as far as i can tell.
Was wondering if it was just an issue with that version of fences perhaps not deleting the existing file prior to trying to download a new copy and getting stuck not being able to over write or something but just guessing at this point.