Stardock Central/Object Desktop help

Are you using this link?-->  https://www.stardock.com/support 

Yes. I put in both email accounts--my hotmail only gives me my Wincustomize serial and with the Comcast it says it is included in the email but there is nothing.
[Message Edited]

Hold on..I'll try mine........

DJ...it works. Try going into 'Edit Account' and cross reference your account to an e-mail addy you used to buy at least one of the proggies.

Does your Comcast account allow HTML?

Gary, I cross referenced and requested the serial again using both accounts and still got the same two emails.

Randy, yeah, I get the support links and whatnot but thats it. Here it is:

Hello,
This email contains the serial numbers (sometimes referred
to as Registration Codes) for all the products that you have
ordered from the email address below. Your name and serial
number for the products below must be entered EXACTLY as
indicated for each product (case and punctuation matter).
Therefore we suggest that you cut and paste the information as needed.
Also included are download links to the most recent version of the product(s).

Customer Name : **blank**
E-Mail Address: ******

=--------------------------------------------------------------------=

Product Name : Object Desktop 2002 [CD]
User Name : ******
=--------------------------------------------------------------------=

Regular product updates as well as additional products can be
found on our website at https://www.stardock.com.

Please print a hard copy of this information and store it in
a safe place as you may need it for future installations and
or upgrades.

To download updates to this software in the future, please
use the form at https://www.stardock.com/support.

Important Contact Information:

Sales information:
[email protected]

Technical Support information:
[email protected]
WWW: https://www.stardock.com/support/

Stardock News Server:
news://news.stardock.com

Mailing Address:
Stardock.net, Inc.
17292 Farmington Road
Livonia, Michigan 48152
USA

When I use my hotmail account, I get the same email with:

=--------------------------------------------------------------------=
----- Stardock.net Accounts ----
Name : *****
Email : *****
Password : *****
--------------------------------

Product Name : WinCustomize Subscription
User Name : *****
Download : http://storage.stardock.com/files/WinCustomizeBrowser120__enhanced.exe
Download : http://storage.stardock.com/files/wincustomizetray100--enhanced.exe [same serial as for the browser]
Serial Number : ***** [Use this serial number when prompted during the install! ]

Product Name : Stardock Central Component Manager
Download : http://storage.stardock.com/files/stardockcentral111a.exe
=--------------------------------------------------------------------=

Product Name : Object Desktop 2002 [CD] User Name : ******

I see you have the CD version, and I wonder if the serial number is supposed to be with the CD. I have the Network Edition and it looks like this in the email
Product Name  : Object Desktop: Network Edition
User Name     : ************
Download      : https://www.stardock.com/***********
Serial Number : ******************************

I made sure I hit 'network edition' when purchasing. This thing is being mailed to me? The first email says:

Product Name : Object Desktop 2002 [CD]
User Name : ******
Email : *****
Serial Number : [Being Shipped from Stardock]

I also just realized it says Obhect Desktop 2002.  I think your order may have been screwed up somehow.  unfortunately, you may have to wait for Angie to get back to work to get this straighten out. 

For someone who did order a cd, is there a way to track it? Damn this sucks.

From FAQ:

How can I get the CD and a download?


Go ahead and order the Object Desktop CD version from the webstore. There is a "Special Instructions" field on the order page. Mention here that you wish to download before receiving the CD and we will email you your download and registration information (during business hours).


...seems you're showing up as a CD order...not good.

Are you able to log into WC site?

DJ...try this: install WC Browser (since you have that serial #) or just use SDC and log on to Chat (irc.stardock.com #stardock). You may luck out and get a Stardock personage there that can help.






[Message Edited]

#12 by yrag - 12/28/2003 3:52:51 PM Are you able to log into WC site?

Are you talking about Wincustomize? Or WC browser? Yes with both. Thank you for both of your help-- it is much appreciated. I will try tomorrow to see if anyone is available.

You need to use the serial number that is on your Object Desktop CD jewel case.  Since you have not registered the CD online yet, you can not look up the serial number, and it is not in our database yet. Just use that number in Stardock Central and you will be all set.

Like I said in the email I just sent, I ordered the 'Network Edition' and am now receiving the CD. Haven't got it yet--I have no idea when this thing will be here and chances are nobody will be home. There is no way to track it?
[Message Edited]

KarmaGirl is right . I bought the ODNT CD a year ago and if I remember correctly, I had to wait for it to get the Serial off the case, it was never in my email [Being Shipped from Stardock]

How long ago did you buy it. Stardock is showing the two ODNT's:

Object Desktop 2004 [CD] Product ID: SSD-SDS-W095 Category: Object Desktop Description: Get all of Object Desktop now and everything created and updated for it for an entire year after! Price: $49.95

Object Desktop: Network Edition Product ID: ESD-SDS-W011 Category: Object Desktop Description: Extension suite of productivity enhancements that allow users to transform Windows to look, feel and function as they want. Price: $49.95

Essencay♣, I purchased it on the 25th. How long did you have to wait for the CD to arrive?

Just a few days, but your dealing with the Holidays and the USPS . What I don't get is how you ended up with a 2002 ver. when they're selling a 2004 ver.

So I can't track this thing?

DJ - you're in the 3 day delivery lane (MI/PA) no matter who they ship it with...having said that, my guess, since they have been off from the 24th 'till the 2nd, is that, at best, it left today. If they shipped it USPS (which I think they do) then you cannot track it.