Unable to activate Groupy2 Error code: -212

Error code -212 when applying key.  Totally new installation. 

I am copying and pasting the key from the email I received after purchase.

There is no %ProgramData%\Stardock\ folder.

SasLog.txt contents:

[2023-10-26T12:13:19] Info    : Initialize: Product ID '2670', Product Name 'Groupy2', Version '2.1.2.1', Company Name 'Stardock', Process Name 'C:\Program Files (x86)\Stardock\Groupy2\GroupyConfig.exe'.

[2023-10-26T12:13:19] Error   : SetFilePermissions: Unable to get security info for C:\ProgramData\Stardock\Groupy2

[2023-10-26T12:13:19] Info    : Loaded package file 'C:\Program Files (x86)\Stardock\Groupy2\Default.spak', Version '0'.

[2023-10-26T12:13:19] Info    : Initialize: Product ID '2670', Product Name 'Groupy2', Version '2.1.2.1', Company Name 'Stardock', Process Name 'C:\Program Files (x86)\Stardock\Groupy2\SdDisplay.exe'.

[2023-10-26T12:13:19] Error   : SetFilePermissions: Unable to get security info for C:\ProgramData\Stardock\Groupy2

[2023-10-26T12:13:19] Info    : Loaded package file 'C:\Program Files (x86)\Stardock\Groupy2\Default.spak', Version '0'.

[2023-10-26T12:13:44] Info    : Submitting Serial Activation request...

[2023-10-26T12:13:45] Error   : Unable to save License File.

[2023-10-26T12:13:45] Error   : SerialActivate (InvalidLicenseFile) License is not valid for the current machine.

 

2,331 views 2 replies
Reply #1 Top

Does the C:\ProgramData\Stardock\Groupy2 folder exist?

Reply #2 Top

The folder C:\ProgramData\Stardock\Groupy2 did not exist.  I manually created it, uninstalled the software and reinstalled and this time the key worked.

Problem solved.