Start11

Hello,
Sorry to hear you are having issues. Need to know more on your issue.

1. Windows 10 or 11? Also need its full version number.
2. Start11 v1 or v2. Also need its full version number.
3. Where did your "picture background" located? External location?

Thank you.
Basj,
Stardock Community Assistant.

Hi, Windows 11 Ver 22H2, Start 11 Ver 2.03, internall SDD.

Thanks for looking into this

Hello again,
Below a short video how I change the Start panel background. Please review it and see if your step differ from it.

Thanks
Basj,
Stardock Community Assistant.

Hi, this is exactly the workflow I follwed. When I "restart explorer" my backgound disappears and I just have a plain blue background. It is the "Windows 11 style with improvements" I'm trying to customise - is this the problem?

First, please try this, uninstall Start11, do not remove setting when ask. Reboot immediately after uninstall finished. Redownload the latest Start11 v2 again. Install it. Reboot again. Retest and report back.

Thank you,

Basj,
Stardock Community Assistant

Hi, tried that but no change. As soon as I hit the restart button my start menu background reverts to a plain blue bakground. My image is gone

Do you have any other 3rd party software installed that change Start menu or Explorer.exe such as Explorerpatcher, StartAllBack etc?

Thank you,

Basj,
Stardock Community Assistant

Hi basj,

No, nothing installed other than the Windows 11 software and "Fences"

Please try cleanboot: https://forums.stardock.com/505872/start11-support-faq#cleanboot.

Thank you,

Basj,
Stardock Community Assistant

Hi Basj, did all you suggested. Using the newly set up account all works fine but as soon as I switch back to my normal account the problem remains. I could keep using the newly set up account but would need to reconfigure the wholw thing which I really don't want to do. Any further advice?

Maybe your main account is corrupted. Try this and see if it help.

-Open the Start Screen, and type 'cmd'. Right-click on the search result and select 'Run as administrator' from below.

-Type: sfc /scannow

-Wait for the scan to complete (this can take several minutes)

Some help on how this looks should you need it:

https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

If the SFC finds errors, but cannot fix them, please also run the following command in the same command prompt window:

dism.exe /online /Cleanup-Image /RestoreHealth

Some help on how this looks should you need it:

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

The above command should assist with replacing any damaged or problematic system files. Please note, however, since it may require restoring certain files, this process can take some time and you will need to be patient until it has completed.

Please let me know whether this resolves your problem or if you have any additional questions.

Thank you,

Basj,
Stardock Community Assistant

Hi, Ran the command as per yours and sure enogh it found some issues and fixed them but the problem still remains. Think I'll just gve up and hope that a future version may fix the problem. Thanks for your help anyway.

Kind regards Paul

I don't think the future version will help your issue since the issue is from your current admin account. What I can suggest is for you to move on and use your newly create account.

Thank you,

Basj,
Stardock Community Assistant

Thanks Basj, I will do that when I have time to migrate everything to the new account - maybe this weekend. I'm also wondering if this might fix a problem I have with some photo editing software I use (ACDSee Ultimate 2024). Thanks again for the support. Kind regards Paul

Great, do let us know the outcome.

Thank you,

Basj,
Stardock Community Assistant