Reply #1 Top

Hello,
Sorry to hear you are having issues.

First screenshot, look like you have activation done on another computer. You will need to deactivate it first to activate on another system. Do know that you just need to activate on primary computer. Secondary computer for Multiplicity does not need activation. Try this guide to review activation and deactivate old activation: https://forums.stardock.com/486311/accounts-and-activation-support-faq#reviewactivations

Second screenshot, Try this guide: https://forums.stardock.com/486311/accounts-and-activation-support-faq#activationerror

Thanks
Basj,
Stardock Community Assistant.

Reply #3 Top

I don't have enough administrative right to reset your activation. Please post screenshot on what you see on your product page under multiplicity.

Thank you,

Basj,
Stardock Community Assistant