serial is registered to another account

Whoa! First, profanity is not allowed on this forum; second, please ask for help with your issue instead releasing your frustration on those willing to help you.

Log into your account and then click your avatar on the top right of the page. Select Downloads and then find your product. Click the 3 dots and on the resulting screen you will see the Product Key (serial number) and the email address you used to purchase. You will also see activations, if there are any.

After installing the software use the email address and product key shown in the Product Key Information panel as shown in the example below.

If you need further help with your issue, ask in a civil manner and there are many of us willing to help you resolve any issues you are experiencing.

very slowly calming down..............

WELL the problem is isolated.

I did get an EMAIL and SERIAL combination when i bought it.

HOWEVER the FIRST RUN of Object Desktop asks for the combination. 

Here is WHAT actually happened:

I had a TYPO in my emailaddress. BUT usually the software should have noticed this and said something like "email and serial mismatch" and i could have corrected the typo. BUT INSTEAD some real bright dev decided to BLINDLY activate the serial with the NON EXISTING emailaddress.

Well i wouldnt even stumble over it, if Object Desktop WOULD WORK. Meaning, if it actually WOULD install tools (tried Start 11 v2) but no progress. just en empty bar and an X (guessing the cancel button) and nothing happens.

So i goggled that and it seems comon. A known bug since over a year. Oh loooord. m) 1 year and still unfixed.

However people suggested to ignore Object Desktop and to download the tools directly.

Tried that amd when asked for serial i entered my Object Desktop serial. was refused. Then i tried loging in with username/password. was refused. so i could only install the tool as trial. 

The Website itself shows my license and that it is assigned/related to the CORRECT emailaddress.

BUT then i noticed that Object Desktop was logged in with a TYPO-address. i logged out. Tried to relogin, but this time with the corrent email-address. Voila. works, BUT now it pretends that i dont OWN any license, while the website states that i actually do.

JEZ, that is a pretty fucked up piece of software. All because Object Desktop did blindly reassign my license to a NON existing account.

best is that there is no frickin chat or better phone line for PAYING customers. we are blackmailed to use crap forum or jira. we are doomed.

So what i need now is that MY serial is UNASSIGNED from the non existing emailaddress, so i can register my serial to my address which is the very same as in the website and in the paying-process.

Check this info on how to change your email address.

https://support.stardock.com/space/SHC/1260257702/Changing+your+username+or+password+for+your+account

Also, if end up needing to merge two accounts, see the next item.

well the problem is that the serial has been registered with a non existing emailadress.

they have to UNREGISTER it from the wrong address. so it can be registered with the correct one. the one which is this one, im logged in with, and where the subscription and the order is. And they really really need to fix this Obect Desktop client which is a mess.

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Note: Support might be a little late since Stardock is currently on Summer Vacation. We appreciate your patience.

Thank you.
Basj,
Stardock Community Assistant