Click "Enter Product Key", but nothing happens

August 13, 2024 11:03 AM from

I have purchased Fences5 to install on my work PC, so admittedly this is probably something security related. When I get the screen where I can choose "Enter Product Key", "Purchase Product Key" or "Start 30 Free Trial", and I click "Enter Product Key", nothing happens. Also, if I try to choose "Start 30 Day Trial", and try to enter my email address, I get "Unable to activate Fences" (Error Code: -11)

Since I can't get past the "Enter Product Key" to get to the offline activation, is there any way I can get this activated?

accounts and activation help fences

4,736 views 2 replies

Reply #1 August 13, 2024 11:08 AM from

Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

Reply #2 August 13, 2024 12:11 PM from

Stardock Forums Top

Thanks. I was able to verify our company firewall is blocking the traffic.

Welcome Guest! Please take the time to register with us.

Richer content, access to many features that are disabled for guests like commenting and posting on the forums.
Access to a great community, with a massive database of many, many areas of interest.
Access to contests & subscription offers like exclusive emails.
It's simple, and FREE!