simultaneous activation

fail to install on the second pc

from Stardock Forums

Hi, Fence 5 Support team, 

I purchased the permanent license, which said it carries 5 simultaneous activations. However, on my second PC, I downloaded the software, and it said the activation was used up. In previous postings in this forum, I saw that people have the same problem. One of your support team members showed people how to see my current subscription. I followed and discovered that under my product, it says "1 out of 1 activation" instead of my expected "1 out of 5". How should I proceed from here? Or where should I report that? 

fences
2,421 views 1 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the product not receive option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant