Cannot Activate Start11

November 25, 2024 5:43 PM from

I bought Start11 in 2023. I re-installed Windows 11 recently and downloaded Start11 from your site and tried to activate with the key I purchased last year. I keep getting error messages telling me "wrong account" or incorrect username/password. Please help. Thank you.

stardock software

1,445 views 3 replies

Reply #1 November 25, 2024 6:24 PM from

Stardock Forums Top

Check your Account Downloads page and see which version you bought and check the key. Also, check the purchase confirmation email you received from FastSpring. Did you possibly use a different email address for the purchase than your account email address?

https://store.stardock.com/myaccount/products

NOTE: Version 1 keys will not activate version 2. It requires a new license.

Reply #2 November 26, 2024 3:59 PM from

Stardock Forums Top

Can I still get the old version? Do I have to pay for version 2?

Reply #3 November 26, 2024 7:04 PM from

Stardock Forums Top

The version 1 should be available in your account product download page. For Start11 v2 you will need to purchase a new license for it.

Thank you,

Basj,
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