Help with purchased

from Stardock Forums

I'm a returning customer attempting to upgrade to ObjectDock. However, upon attempting the purchase, I receive the following error message: "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance."

I've tried multiple payment methods, including Visa, PayPal, Google Pay, and Amazon Pay. I also contacted my bank, and they confirmed that they are not blocking the transaction. Could you please assist me in resolving this issue?

stardock software
935 views 1 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant