Fences3 - Cannot access download fles

from Stardock Forums

I purchased Fences3 some time ago. I am trying to install on a new PC. I can access my account but cannot access Downloads  I get an Error 403 Forbidden: access is denied. I'm able to go to my account and Get Products and Keys which sends me an email with the keys and download link - but I get the same error when I click this link. How can I get the installation files?

error 403 fences
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Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant