Merging Old Accounts With New

New Software with Different Email Created New Account

from Stardock Forums

Does anyone know how to get a mature account with other email addresses merged with a new account created by purchasing new software under a new email address? I am trying to get support, but they keep sending me emails to manage my account. When I click on the link, it asks me to put in my email, and then it sends me the same email. I'm caught in a revolving door and can't get out. It's driving me nuts. Thanks!

merging accounts new emails accounts and activation help
4,672 views 12 replies
Reply #2 from Stardock Forums Top

Does it take 24 hours for an account to be updated? I purchased this new software Object Desktop with my new email, but it keeps telling me there is no account with that email address when I try and merge the accounts. Thanks!

Star Control: Origins
Reply #3 from Stardock Forums Top

My picture is not showing in the community, but it is there in the account when I click on account. That makes me wonder if the change in info might take a while. Thanks, BTW, for the feedback on this.

 

Reply #4 from Stardock Forums Top

Quoting mmdaytontexas, reply 3

My picture is not showing in the community, but it is there in the account when I click on account. That makes me wonder if the change in info might take a while. Thanks, BTW, for the feedback on this.

 
End of mmdaytontexas's quote

Clear your browser's cookies and cache and *poof* your pic will appear to you, as well.

I've seen it since answering in reply #1.

Reply #5 from Stardock Forums Top

Quoting mmdaytontexas, reply 2

Does it take 24 hours for an account to be updated? I purchased this new software Object Desktop with my new email, but it keeps telling me there is no account with that email address when I try and merge the accounts. Thanks!
End of mmdaytontexas's quote

Now that one I can't answer...are you sure of the emails?

When you click on your picture in the bar at the page top and then Downloads>Object Desktop tab>View Individual Downloads do you see your Object Desktop software listed?

Reply #6 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. If after all the steps suggested by Doc above, it still not working for you. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14

Thanks
Basj,
Stardock Community Assistant

+1 Loading…
Reply #7 from Stardock Forums Top

Quoting basj, reply 6

If after all the steps suggested by Doc above, it still not working for you. Please raise support ticket using the link below, use the "Ask a Question" option.
End of basj's quote

I think we aren't hearing a response is because he exhausted the limited number of responses given to new accounts, so it's unclear whether he solved the account problem.

I'm glad you supplied him with the "ask a question" link, basj. Thanks! :thumbsup:  

Reply #8 from Stardock Forums Top

You welcome always Doc. :thumbsup:  

Thank you,

Basj,
Stardock Community Assistant

Reply #9 from Stardock.net Forums Top

It looks like all the old software is listed in order history, but not the Object Desktop I downloaded yesterday. I'll clear the cookies. Thanks you for the support, and I will make a support ticket if I can't get things to work.

Reply #10 from Stardock Forums Top

Quoting tmmdaytontexas, reply 9

It looks like all the old software is listed in order history, but not the Object Desktop I downloaded yesterday. I'll clear the cookies. Thanks you for the support, and I will make a support ticket if I can't get things to work.
End of tmmdaytontexas's quote

Best of luck. Let us know what happens, ok?  :thumbsup:  

Reply #11 from Stardock Forums Top

All you product should be listed here: https://store.stardock.com/myaccount/products. As long as all your purchase are under the same account.

Thank you,

Basj,
Stardock Community Assistant