2 hard PC crashes since the update

from Stardock Forums

Hi,

I installed the update a couple of days ago and since then my Windows PC locked up requiring a shutdown and restart. And then it happened again today. Do you need any log files or something in order to look into this. Thanks.

crash crashes stardock software
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Reply #1 from Stardock Forums Top

In order to help, we are going to need the name of the software and full version number, as well as, the full version number of Windows. (Please use winver.exe for the Windows version)

Reply #2 from Stardock Forums Top

Hi MelvinAttorney,


Hi,

I installed the update a couple of days ago and since then my Windows PC locked up requiring a shutdown and restart. And then it happened again today. Do you need any log files or something in order to look into this. Thanks.
End of quote

If you're still seeking assistance, please let us know.  

Quoting pelaird, reply 1

In order to help, we are going to need the name of the software and full version number, as well as, the full version number of Windows. (Please use winver.exe for the Windows version)
End of pelaird's quote

Pelaird is correct to ask for more details, each of these things would certainly help us understand any issue. 

We also have a wide range of "self-help" support pages for each product, that could be useful for you: 

https://support.stardock.com/page/software

Please let us know if we may be of further assistance.

Best regards,

Adam McGuinness
Stardock Support Specialist

Siege of Centauri
Reply #3 from WinCustomize Forums Top

FYI, I experienced some hard crashes recently.

Problem Event Name: LiveKernelEvent;  Code: 141;  Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Pascal

The error code 141 and the word Pascal in the Bucket ID led me in the direction of my video card. From further investigation, it seemed it was related to a corrupted video driver. I experienced this once with 26200.8313, and twice with 26200.8328.

I downloaded a fresh installer from Nvidia, an installed it checking "Perform a Clean Installation." This deleted the old driver, and then installed the new driver.

I'm not sure if the Windows update caused this. but that's my suspicion, as they are screwing around with drivers.

I haven't experienced any more hard crashes for five days now. Fingers crossed!

Reply #5 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. First, please try, uninstall XXX, reboot immediately (important), download latest version (v2.72) available in your account product download page: https://store.stardock.com/myaccount/products. Install it, reboot immediately again. Retest it and report back.

Also, any specific reason you're not updating Windows 11 to v25H2?

Thank you,

Basj,

Stardock Community  Assistant.

Reply #7 from Stardock Forums Top

Please make sure to reboot after installation. And if the issue continue. Please elaborate, what does not work for you. Please elaborate. 

Thank you,

Basj,

Stardock Community  Assistant

Reply #10 from Stardock Forums Top

Please make sure Windows own taskbar autohide features is turn on and only use Start11 own taskbar autohide enabled.

Thank you,

Basj,

Stardock Community  Assistant