Multiplicity 2.05

Unable to Log In / activate Multiplicity 2.05 or Use Offline Registration

http://activate.edgerunner.com/
from Stardock Forums

Hello,

I’m trying to log in to the Multiplicity 2.05 app, but it’s not working. 

I’ve never had any issues in the past, but today nothing seems to work.

If I try to log in normally, it says that my password is incorrect for the email address I’m using.

If I try to use “Forgot Password” in the app, it says that unable to find your account details. 

However, I can log in to the Stardock website without any problem using the same email.

I also tried using offline registration, but the website appears to be down and does not work either.

So at this point, I basically have an unusable product.

Could you please help me?

Thank you.




Stardock Software Multiplicity Type: Bug Report
850 views 6 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. Perhaps you are having account issue. Please raise support ticket using the link below, use the "Ask A Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

 https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13


Thanks
Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top
Quoting basj, reply 3994464

Hello,

Sorry to hear you are having issues. Perhaps you are having account issue. Please raise support ticket using the link below, use the "Ask A Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

 

 https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

 

Thanks

Basj,

Stardock Community Assistant

 

 

Basj,

Stardock Community  Assistant.

End of basj's quote

Thank you!

Galactic Civilizations IV
Reply #3 from Stardock Forums Top
Quoting SLCW88, reply 3995256

Thank you!

End of SLCW88's quote

You Welcome. Hope it is all okay now. :thumbsup: 

Thank you,

Basj,

Stardock Community  Assistant

Reply #4 from Stardock Forums Top

Thanks, but no, it’s still crashed.

They basically just told me to follow the guide I had already followed, without actually looking at my screenshots or reading my post.

They told me to do an offline activation and go to their website to activate it, but their website has been down with a 404 error for more than three weeks now, possibly even for months. 

To be honest, I’m not really sure what to think about all of this.

Reply #5 from Stardock Forums Top

Hello,

I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience. Thank you.

Basj,

Stardock Community  Assistant

Reply #6 from Stardock Forums Top

Hello,

Sorry for the inconvenience.  Multiplicity 2 is an older product, and the EdgeRunner activation site is no longer used.

For offline activation, as detailed in our activation guide, please try using the following link instead of the EdgeRunner URL:

Best regards,

Adam McGuinness
Stardock Support Specialist