Object desktop manager not working

Hello,

Sorry to hear you are having issues. I tested it on my system, and I can not reproduce your issue. Object Desktop check for updates and load without issue. Few things to check.

1. Is your subscription still active?
2. Do you have any specific Security which perhaps blocking Object Desktop from connecting. Perhaps, try different system and see if the issue appear on other system.

Thank you.

Basj,

Stardock Community  Assistant.

1 - My sybscription is still active.

2 - I tested it on my laptop and it works fine

3 - On my desktop, I disabled the firewall and virus scan, uninstalled and reinstalled O.D. but I am having the same problem as shown in my first message. 

O.D. used to work fine for years on the same desktop. I hae the following Stardock apps installed in my computer. Can you please help resolve?

Hi Adel,

Thanks for posting.  I'm not aware of other reports of this at this time and will be glad to look into it. 

Is there anything unique about your machine you can think of that might be causing an error or other problem when checking for updates?  For example, are you on a machine in a corporate environment, and/or may have unique security settings?  

Could you also please let us know your exact Windows version?  Run winver.exe from Start to get the exact build please.

Thanks again and best regards,

Adam McGuinness
Stardock Support Specialist

It is a personal desktop not corporate environment. No unique security settings besides windows security. I disabled the firewall and virus scan, uninstalled and reinstalled O.D. with no success.

Perhaps, there is issue with your current admin account. As a test, try creating a new admin account and login into that new admin account and test it, please report back.

Thank you,

Basj,

Stardock Community  Assistant

Hi Slamani, thanks for answering.

We have a test build you can try which you can download and install from here:

• https://stardock.cachefly.net/software/ObjectDesktop/ObjectDesktop_4.09-j132-Setup.exe

Please let us know if this helps.  If it doesn't you can submit log data to us via support ticket.  To find the log, you can paste this into File Explorer:

• %AppData%\Stardock\ObjectDesktop\ObjectDesktop_log.txt

Then attach the file in a support ticket to send to us to investigate further:

• https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14/create/10139

Best regards,

Adam McGuinness
Stardock Support Specialist

Adam,

I tried the new build, and Object Desktop is now working correctly on my system. Thank you for your help.

Sincerely,

Adel