Cannot activate Groupy 2

from Stardock Forums

Good morning,

i cannot activate Groupy 2 installed through the Object Desktop. I installed Fences 6 ans it activated properly but not Groupy.

I tried with the prodcut key and account activation but no luck. I tried removing the folder in %ProgramData%\Stardock\ and still no luck.


Removed: Screenshot showing you email address.

Any idea how to fix it?

Stardock Software Accounts and Activation Help Type: Bug Report
324 views 7 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. Please use this guide to review and manage your activation, perhaps you need to deactivate some old activation first.

https://support.stardock.com/space/SHC/1260191763/How+to+review+and+manage+your+current+activations

Thank you,

Basj,

Stardock Community  Assistant.

Reply #2 from Stardock Forums Top

Hi,

i already did that

Removed: Screenshot showing you email address.

Star Control: Origins
Reply #3 from Stardock Forums Top

Perhaps, it is an account issue, Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13 


Thanks
Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Done, thanks a lot for your help oin Sunday :)
I will update the thread when it's fixed

Reply #5 from Stardock Forums Top

Great, yes, do update us if you still need any other things too. :thumbsup: 

Thank you,

Basj,

Stardock Community  Assistant

Reply #6 from Stardock Forums Top

You didnt mention the error you are seeing, but, Fences activating means your subscription should be fine. Groupy is probably failing to save its activation locally, not getting rejected.

A couple of things that may be worth trying.

Since you deleted the Stardock folder in ProgramData, check its permissions too. Right click the folder, Properties, Security, and make sure your user has write access. A deleted folder can come back locked down. Is Fences still activating fine after you deleted the folder, are the permissions different between the Fences and Groupy folders?

Check Controlled folder access, under Windows Security, Ransomware protection. It quietly blocks programs from writing activation data and never shows an error. Turn it off, activate, turn it back on.

Maybe try running the installer or software once as admin to activate with elevated permissions.

Reply #7 from Stardock Forums Top

So... as i was preparing screen captures for support... it worked.

I did not touch anything nor installed anything else in the mean time.

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