Bug reporting procedures needed

from Stardock Forums
Could you run down how we should report bugs and exactly how smart exception is supposed to work? I downloaded the beta last night and launched it just long enough to check out the interface, today I downloaded the patch and the game won't launch. Goes not responding almost imediately.

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Reply #1 from Stardock Forums Top
It appears it wasn't the patch that caused the problem. I reinstalled the game then played for around a hour wih no problems, then the game crashed to desktop.

Now once again the game will not launch, it goes to a black screen and stops responding imeadiately. Reinstalling it once again and will let you know what happens.

System is:

T-Bird 1100
Via chipset with newest 4 in 1 drivers
Geforce 3 newest drivers
256 meg 133 sdram
Soundblaster Live Plat newest drivers as of 2 weeks ago
Dlink networks card newest drivers
Almost fresh install of win XP with all updates.
Only thing running in the system tray is msn messenger
freshly scanned for viruses.

The first time I quit out from the game, the second time it crashed. Both times ran fine from a fresh install, then refused to run after.
Reply #2 from Stardock Forums Top
I had the same problem, after loading the newest patch this morning.
Here is the exception dump that was caught by SmartException.
An install seems to require a fresh download, and at my low speed that is real painful. So hopefully someone will notice this a drop a new patch for us all.


Stardock SmartException Logging Information 07/20/02 17:41:40
-------------------------------------------------------
Versions:
Microsoft Windows Me
Internet Explorer 6.0.2600.0000

Video Card : NVIDIA TNT2 M64 4xAGP (Dell)
Crash Information:
Application Exception code: C0000005 ACCESS_VIOLATION
Crash Addr: 004C3E99 01:000C2E99 C:\PROGRAM FILES\DRENGIN.NET\GALCIV\GALCIV.EXE

Processor Registers (x86):
EAX:0000000E
EBX:84227F2C
ECX:00000000
EDX:EB684BFF
ESI:84227E4C
EDI:0000000F
CS:EIP:0197:004C3E99
SS:ESP:019F:00CDEB88 EBP:00CDEBE4
DS:019F ES:019F FS:1457 GS:0000
Flags:00210202

Call Stack:
Address Frame
0x004C3E99 0x00CDEBE4 MemManager::ValidPointer+5939
0x0041DC6D 0x00CDED84 0001:1CC6D C:\PROGRAM FILES\DRENGIN.NET\GALCIV\GALCIV.EXE
0x0041FB8B 0x00CDEE10 0001:1EB8B C:\PROGRAM FILES\DRENGIN.NET\GALCIV\GALCIV.EXE
0x004AED74 0x00CDEE88 TestFilename+514
0x004B23F2 0x00CDF288 TestFilename+3B92
0x0041B9C6 0x00CDF3AC 0001:1A9C6 C:\PROGRAM FILES\DRENGIN.NET\GALCIV\GALCIV.EXE
0x0041CE0B 0x00CDF438 0001:1BE0B C:\PROGRAM FILES\DRENGIN.NET\GALCIV\GALCIV.EXE
0x004AED74 0x00CDF4B0 TestFilename+514
0x004B23F2 0x00CDF8B0 TestFilename+3B92
0x00430882 0x00CDF98C 0001:2F882 C:\PROGRAM FILES\DRENGIN.NET\GALCIV\GALCIV.EXE
0x00491300 0x00CDFA9C 0001:90300 C:\PROGRAM FILES\DRENGIN.NET\GALCIV\GALCIV.EXE
0x00490463 0x00CDFAF0 0001:8F463 C:\PROGRAM FILES\DRENGIN.NET\GALCIV\GALCIV.EXE
0x004904BC 0x00CDFB54 0001:8F4BC C:\PROGRAM FILES\DRENGIN.NET\GALCIV\GALCIV.EXE
0x004E8802 0x00CDFBC4 EventSem::IsPosted+522
0xBAABDFF6 0x00CDFBF0 DDHAL32_VidMemFree+E3C
0xBFF63613 0x00CDFC10 Ordinal121+757
0xBFF848F7 0x00CDFC24 UTUnRegister+9DB
0x00CD8C62 0xBFF619B8 0000:0 BAD CODE PTR
0x00058F64 0xC9B60F5D
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