Reposting after Thread removed - Only half of problem solved

from WinCustomize Forums
Hello

Yes part of the problem is taken care of but I still get the
message when I try to download desktopx .

The pro desktopx has been removed from download, but desktopx
still shows new version and when you try to download it you get this message.

Error: Failed to validate your subscription or product information.
Result: Installation failed (9)

Programmers need to do a better job of QC and testing before releasing updates.
3,252 views 9 replies
Reply #1 from WinCustomize Forums Top
Just logged on and Stardock had another updated.

Downloaded, but above problem still there.

Error: Failed to validate your subscription or product information.
Result: Installation failed (9)
Reply #2 from WinCustomize Forums Top
Programmers need to do a better job of QC and testing before releasing updates.

Where you downloading a beta or alpha version?
Siege of Centauri
Reply #3 from WinCustomize Forums Top
Only version of Stardock Central on site....didn't say Beta or Alpha,,,,

Yes, DesktopX is beta, and I understand there will be problems, but I
can't download it.
Reply #4 from WinCustomize Forums Top
This new update did not fix the "desktop didn't exit correctly" error on startup.

Reply #5 from WinCustomize Forums Top
I don't really know what to make of it all, but when I installed the program whose entry in SD Central was "DesktopX Professional", it did solve the problem you just mentioned:

didn't exit correctly" error on startup.
Reply #6 from WinCustomize Forums Top
Yes, the Professional version did, but I didn't think I was allowed to keep it so I uninstalled it.
Reply #7 from WinCustomize Forums Top
Hello

Problem has been solved. Program changes caused my email
address to be invalid...I opened a new win.com account with
the same address i used to purchase products..Everything working okay now.

Thanks All

John
Reply #8 from WinCustomize Forums Top
Yes, the Professional version did, but I didn't think I was allowed to keep it so I uninstalled it.
Thank you Island Dog.. and for your understanding.
Reply #9 from WinCustomize Forums Top
Thank you Island Dog.. and for your understanding.


I didn't want to do anything wrong.