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Owens Corning Basement System Experiences

Owens Corning Basement System Experiences

Post your experiences here

Back in 2003, I had my basement finished using the Owens Corning Basement System.  It's an alternative to dry-wall that looks similar to dry-wall but is actually soft to the touch (that is, it is almost like a cushion).

The advantages of Owens Corning's system to normal dry-wall (According to Owens Corning) include:

  • Basements can be finished much quicker.  The 1200 square foot or so of our basement that we got finished was done in about 10 days (compared to months with dry-wall).
  • It is very damage resistant -- it doesn't scratch, it looks the same 2 years after the fact.
  • It is allegedly black mold resistant.  Drywall, being made of wood, can serve as a place for mold to grow.  Owens Corning's system is synthetic, nothing grows.
  • It's water damage resistant -- you can get it wet and it looks fine once it dries.
  • It acts as a great sound proofing mechanism.  The basement is quiet.
  • It has good acoustics. Great for home theaters and such.

It also has down sides:

  • It's quite expensive. Significantly more-so than Dry Wall.
  • The sales people who sell it use an obnoxious hard sell technique that is, IMO, borderline unethical.
  • It is hard to modify. That is, you want put shelves or "nail" things to the wall, you really can't, you have to do it with special fasteners since the wall isn't made of wood, it doesn't support other structures being placed on it well.
  • You're tied into Owens Corning for repairs, modifications, etc.
  • Bears repeating - the sales people who sell it use rather unsavory sales tactics in which if you don't actually bargain them down you could pay 2X as much as you really should.

My original review can be found here.  Since it was the first review on a major site, it has over 150 different websites pointing to it. 20,000 people alone have visited because it shows up high in Google's search engine.  But it also means that there's hundreds of comments which can be hard to go through.

So I've established this running article as a way for people to post their experiences with Owens Corning Basement System. 

My overall experience has been positive. But since I run a company and deal with aggressive sales people all the time, I didn't have a problem neutralizing their sales techniques.  But they are unusually aggressive (note that these sales people rarely work for Owens Corning directly, they work for other companies who sell it).  And our experience was mildly soured by attempts to nickel and dime us at the end. 

But overall, 2 years later, I'm pretty happy with it and am glad we went with it. I do sometimes get jealous of my neighbors who did a true "full finish" basement that looks like their upstairs.  But then I remind myself that it took them 6 months to do that whereas mine was done in 10 days without any mess or fuss.  It's not for everyone but for us, it worked out pretty well.

Please feel free to share your experiences in the comments area and I will try to post some of them here from time to time.

345,217 views 247 replies
Reply #151 Top
I HAVE BEEN WORKING FOR TOTAL BASENT SYSTEMS FOR 2 WEEKS ""OOO LEADS TO RUN "" NOT THAT THIS MATTERS BUT I WAS TOLD THAT ALL THE PEOPLE THAT WORK HERE PUT ALL THE NASTY STUFF ON HERE ABOUT OWENS CORNING "" I AM SAYING THIS BECAUSE I FEEL ITS THE CHRISTIAN THING TO DO...
Reply #153 Top
Just had the OC rep at my house last night. Same high pressure sales pitch as everyone else, but he was very polite and went through everything in detail even though I said from the outset that I just wanted a price so I could start to save up.

275 square feet - perfect little rectangle. Ceiling included and electrical to code.

First price was $25,000 = $90/sq ft
Second price was $21,000 = $77/sq ft
Third price was $18,000 = $65/sq ft
Last price was $16,000 = $58/sq ft.

At that point he packed his bags and left. I'm still interested and am going to save up for it, but I do expect to get it for the best price, even though they told me to only guaranteed price for one year was the $25,000.
Reply #154 Top
We are having the Owens Corning system installed in our unfinished basement right now. They want to know if we want a 1/2" or 5/8" gap between the concrete floor and their base panel frame. I am unsure of the flooring options at this time and was wondering if anyone could give me advise on what gap choice goes with carpet, laminated tile, or other products like the dircore or superseal subfloor system. What is your experience with choosing various flooring options and how it matches with the Owens Corning panel structure. Thanks.
Reply #155 Top
Look up a company called OvrX Manufacturing the make Insulated Sub-flooring tiles and wall panels for your basement. (www.ovrx.com)
The cost to complete your basement will be drasticly reduced using there system.

The insulated tiles have a Rvalue of 3.2 and the wall panels have a value staring from R5.5 and up...!
The wall panels just screew into the block or cement wall very no need for studs etc ,quick to put up company claims 2x8 insulated section goes up in less then two min.....you can drywall over the panel or buy there pre-finished wall.

Your looking at a cost well below $30.00 per sf

I design homes for a living and this is a nice system...www.ovrx.com
Reply #156 Top
The whole reason I bought the system was to keep the wood and paper products out of the basement. All of that stuff is food for mold and we have enough sinus infections in this family anyway. It says styrofoam on the back side (pourous, yet known to condensate and mold) and OSB on the front (wood??=cellulose). I would use that panel in my attic or on the garage upstairs in the guest house but not in the basement. 25.00 a square foot or not, you might as well put Drywall in it.

Thanks
Reply #157 Top
They Styrofoam is actually a closed cell polystyrene from Dow Chemical the same stuff that is used for floating docks, it also acts as a vapor barrier too. The closed cell polystyrene is inert and will not initiate mold growth. This polystyrene has been in use for over 30 years in all types of buildings such as White House and the Taj Mahal.

Regarding Sub-floors systems:

OvrX controls the dew point to ensure that moisture does not form under the sub floor. Because they use insulation, the cold side of the floor remains cold and the warm side remains warm thus preventing the formation of condensation- “OvrX keeps the hot side hot and the cold side cold.

Competitors use plastic and as a result the temperature varies and condensation forms where warm air meets cold. The result will be condensation that will eventually result in mildew or rot.

Reply #158 Top
Also

OvrX insulated sub flooring tile has its closed cell foam engineered to come all the way out to its outer edges, no wood exposed to the underside of our panels another feature they paid attention to!...just look at the competitors put two pcs together flip it over and look at the exposed wood to the concrete.

“With out insulation you have a greater chance of creating a situation of naturally occurring water vapor form the concrete condensing under the sub floor panels”

and

Reply #159 Top
OvrX and Capillary action:

This is where both competitors get confused and incorrectly referrer to this as vapor emissions or Humidity….and how important insulation “Closed Cell” plays to protect against capillary action.

Water that is in liquid form not vapor form, is attracted by warm concrete from cool soil. It seeks the warm concrete and can move laterally from the sides of the slab to the center of the slab. The warmer the concrete, the greater the attraction. Keeping your concrete at soil temperature reduces the capillary action dramatically.

“Insulation helps keep the concrete cooler and reduce capillary action through the concrete.” Keeping it dry!

also
Reply #160 Top
OvrX - The OSB are using is formulated to work better in damp and moist conditions……..this is not the regular OSB you buy off the shelves as it was specially designed and formulated to meet basement conditions. They also use a sanded product so application of surfaces i.e. carpet, engineered hardwood, laminates is easier because tolerances are exact.

One area that OvrX is different then dricore or is that its a little thicker....but considering all the other benfits of a well engineered sub-floor like OvrX is a small price to pay (OvrX 1 1/8 thk and dricore 7/8" thk.)

I hope this information will help you make a sound choice when it comes to Sub-flooring in the basement. ..oh and talking about sound it has a STC rating of 55IIC!

Couple of interesting sites:Blog: hkhekker.blogspot.com/2006/06/basement-subfloor-decisions.html; Dow: .dow.com; OvrX: .ovrx.com

Good luck!
Reply #161 Top
Just finished with an OC Rep here in Southern Mass, today. Actually he was very friendly & polite. Being in sales myself, I did give him the courtesy of hearing the "Canned" OC pitch. I made it clear up-front that I would not be making a decision today & would be getting other quotes. The price with discounts, Show Home, etc, came in @ $46,000 for 807 SQ FT. I am interested in the product, but not at $57.00 per SQ Ft. Have no issue with the REP though & most likely will be calling him for a lower price.

Reply #162 Top
I found this board AFTER I had my Free In-Home Estimate, but fortunately I did not bite on that initial offer. The estimate I got - including the standard B.S. discounts that they apparently offer to everyone - works out to about $88/sq. ft. As many others have commented, I did recognize the practical advantages of the system. Also as commented by several others: It's a shame they don't just make this material available at Home Depot and Lowes, and other such stores; just as with drywall, most people realize that they can either go with a Do It Yourself project and maybe spend way too much time (and maybe get a sloppy job if they don't have the right skills), OR they can pay more and get a fast, neat professional job. At least there should be that choice. I haven't totally written off the possibility of the OC system yet, but I am investigating other options. I think the main things about the OC system that still appeal to me are the acoustic dampening properties and speed of installation.
Reply #163 Top
Wow -- I was so disgusted by experience from the OC guy that I started writing a letter to the OC local office. I did a quick google search, found this site and starting laughing. I'm not sure what's funnier - the fact that I was going to even write a letter or how similar the experiences were. My favorite parts of the experience include the 2 1/2 hour meeting, the fact that our rep was horrified that she had gone through the trouble of "getting us the SPECIAL showcase home" discount and we said no or that she wouldnt even leave ANY marketing material - not even a business card - "you know, this stuff is expensive". Her original estimate was $61 and it went down to $53 if we did the home special.

I literally went from somewhat interested to very interested to incredibly disgusted. Imagine all that - in just 2.5 hours!

I plan to send that letter not only to the local office but to OC corporate. It probably wont matter - this site has much more impact - thank you so much for all the feedback...!
Reply #164 Top
I don't know who this guy knows that works for OC, but he is miss informed. The price may be higher, but is is well worth it. The reps don't make even close to that much(10 - 15 % is rediculous). Do you expect the reps not to make anything? They do get a small %, but nit that high. Are they not doing a job just like a real estate agent or a drug rep. For the people who had a bad experience with the reps, I am sorry that happened. Not all sales reps for OC are hard slaes. I know that in the area that we sell in our agreement are very clear and decicive. Every detail down to any special requests, ie don't let the dog out or put up bracing for my flat screen tv, are put on the agreement. The "Showcase" discount is legit. Our office takes full advantage of the open houses to gain more business. As for a price of 25$ to $40 / sq foot that is resonable. In most cases that encompasses everything from permiting to cable and phone jack. It does not include carpeting, bars, or custom work. If you decide to go traditional finishing that is your business, but remember, if you spend $20,000 on them instead of $30,000 on OC 1) you'll be lucky if the price stays there and 2) the first time you have to tear out or repair because of water damage or mold it would have been worth the extra $10,000.
Reply #165 Top
Every area is different as far as permits and codeing and labor. The prices can vary depending on amount of work. $30 to $55/sq ft is great, but know your area.
Reply #166 Top
We had a sales rep out to our house. The presentation was long and boring but he was a pleasant man. Well we were having 1,000 sq ft finished. Nothing fancy...no rooms...just walls, ceiling and partitioned area for storage. The price came in at $52,000. Looking at the majority of the feedback on this site that was not a bad starting price. We then got the phone call to the main office to see about making our home and show home. He was really giving "the boss" a pleading story to get him to agree....BUT of course he relented and the price was reduced to $43,000. Well when the Engineer came out to make the final drawing we found out a lot of stuff the Salesman neglected to tell us. We have a sprinkle system in our house (which I pointed out to the salesman...of course he said it was no problem). We are a very tall couple with very tall relatives and friends. My husband is 6' 8" and I am 6' 1". We wanted to assured that the ceiling height would remain high. He assured us that was not a problem. Well when the Engineer came out both of those issues were problems and they were our problems. The walls come in a standard heigth which means we were going to lose a lot of our ceiling height. The sprinklers had to be lowered below the ceiling tiles and that was our problem to deal with. We had to purchase carpet and provide a sample prior to the project starting because once they adjust the molding for the carpet we were stuck with that height....what if I wanted to change the carpet in a few years...too bad...must but new carpet that is the same thickness as the old...what if I did not want to put carpet down until later......of well that again would be our problem. These issue were not biggies but I feel the salesman hid facts from us just to get us to sign. We called the credit card company and had the transaction stopped. We paid them $12,000 on our credit card so they received no payment because we stopped it in time. We also had made many phone calls after the Engineer came out and we never received a call back until we faxed them a letter advising them we stopped payment. Oh boy then the calls started with deeeeeeeeep apologies. Well we were determined that if we were paying top dollar for a project we wanted top shelf service and we were not getting that. They are coming back out next week to see how they can make us happy and move forward with the deal. Well after reading all the feedback from this website there is onle 1 way they are going make me happy and get me to agree to a deal......that is $30 sq ft with all the other issues resolved by them or no deal. We are now getting prices for dry wall. In 7 years we have never had a drop of water in our basement and only plan to be in the house a couple of years. We have a house in Florida and plan to retire to that home. Will keep you posted on the visit next week.
Reply #167 Top
Thanks Bill D for disclosing this info. We had the 3 hour sales pitch today and declined for all the reasons everyone else stated. We have a son with Autism and Lyme Disease and Chron's. He is a pretty sick and disabled little guy. He was recently found to have arsenic in his system due to the playground chips we used in our yard. So ... anyway, the reason we wanted the basement finished for him was to be a therapy room. After reading the website you posted I am shocked and sick to my stomach and wondering how his immune system would have possibly handled another environmental insult. To boot ... when our salesman called his "supervisor" to lower the price he said he was calling an 800 number. When I hit redial it was a long distance number to a blue cross blue shield person whose name and number I have and who will be reported. This is BS ... Im just disgusted. Thanks so very much for posting that link to the website.
Reply #168 Top
Thanks for posting. I really wanted to learn about this system because of constant mailers about it. A few mentioned that it is less expensive than drywall. That doesn't sound like the case. Additionally, I want to install a bar with a few wine glass holders, etc. hanging from the wall - doesn't look like this is an option. Thank you!
Reply #169 Top
Hello, I saw the Owens Corning finishing system at a showcase event. It was loud, with music playing, with thousands of people, as soon as my wife and I entered the replica system it was so quiet I could hear a pin drop. Long story short we had went with the system 743 sq. foot at $38 per. We made a theatre room, all the family loves it, and I know when we sell our house we will get it all back and then some. Plus the transferable lifetime warranty will make the new homeowners so happy.
Reply #170 Top
I just saw the Owens Corning commercial which stated to "Call 1-800-BASEMENTS" for your free video so I called and requested one. The guy who answered tried his best to have a sales rep deliver the video and also give a free estimate but I didn't want all that. I stated 3x that all I wanted was the video and since I couldn't get only that video then I told him to have a nice day and declined his offer. Damn was he pushy! Such a turnoff.
Reply #171 Top
I had the Owens Corning basement system installed this summer and overall the experience was mixed at best. There have been a lot of comments on this web-site both pro and against, but few seem to have the particulars that someone who is about to purchase this product need to make an informed decision. Hopefully my experience will help those people.

When you contact Owens Corning about this product you do not deal with an Owens Corning person, instead you are dealing with some who has purchased a franchise and is now selling the product using the Owens Corning name. Living in south New Jersey the company that has the franchise for this area is “Owens Corning Basement Finishing System”, which is located at 12 Mt. Pleasant Drive Aston, PA. This is a very important fact because the employees (including the salesman) wear the Owens Corning labels on their shirt, but in reality will never install a thing in your home. They in turn hire another subcontractor who does the work, or as they like to say “my crew”. This fact became very apparent when the “Owens Corning site manager” was complaining everyone wanted to work in the winter, but no one wants to work in the summer. What I found out from my “crew” was the company that holds franchise did not have any work during the winter, so everyone was working on their own projects. In fact my “crew” left one person at my home to do the work and the rest of them were building decks elsewhere. Again this is another important point, Owens Corning will tell you all of the installers are factory trained, when in fact the sole worker who completed my basement had never been to the factory training course, and only learned how to install the system from his co-workers. Another fact to keep in mind with the franchiser using subcontractors is your electrical work (lights, outlets) may pass inspection but they may not be installed by a licensed electrician (this was true in my case), which is in direct conflict with the sales pitch. So at this point the only person that was watching out for the safety of my home and family was the township building and electrical inspectors. Realize that even though the person who is working in your home wants to do the best job possible is the lowest paid person in this process. You are paying for a Cadillac but the person who is doing the work is working for Wal-Mart wages.

Some have mentioned the price of the system, so to be fair here I will share some real numbers. The basement I had finished was 525 square feet in total, the price was $29,963.37 after the “we want to use your basement as a show case discount”. When the franchised company completed the forms for the building and electrical permits their estimated cost that was submitted to the township was $13,081. I will let you do the math. You will never know this amount until you make the second and largest payment on the Owens Corning contract, which by this time has locked you in and forces you pay at 80% of the total $29,963.67 bill. If you have any questions or doubts about this system, your only way out is refuse to sign the contract, or you must cancel it within 72 hours of signing the contract.

As far as the construction goes, it is quick. Within 10 days I had a finished basement, well sort of. Finished in this case means I was still responsible for painting of the wood they used in the soffits, closet doors, and trim around the windows. During the construction process you will be told over and over “this is a system”. What you are getting is fiber glass panels and plastic molding, which means you, can not run to the Home Depot or Lowes and find something to fix a problem. In my case I have molding falling off the walls above the closet doors, baseboard molding falling apart where they glued it together an it has failed, trim that was wedged into place and it is now falling out, and the covering now coming loose from the panels where it was not attached properly to the panels, and ceiling tiles with dented corners. Many of these items I missed or were not apparent when the basement was completed and the franchiser was standing in the basement waiting for the final check, but have come to light as I have spent more time in the basement. Granted the finished basement is not falling down around my ears but there are enough little things that are diminishing the enjoyment of the product. I have contacted the franchiser about these issues, and was told that they would contact the subcontractor, and as you can tell I still have not heard back from anybody to date. So after writing this I will sending a letter to the Owens Corning parent company with the hope they will get the franchiser to respond. I will admit that the “Basement System” did meet my need to complete the project quickly, and it is quiet. On the other hand, I doubt the life time warranty claim will ever be honored, and even if I can force that issue I will probably be spending a lot of my time trying to track down the right subcontractor who is suppose to honor the contract.

Would I ever use this system again in another home? I guess the answer is probably not, because I thought I was going to deal with Owens Corning or at the very least an Owens Corning representative that had to answer to the parent company. Instead I caught in a web of subcontractors who all trying to finish the job with the least amount of work and cost to them, leaving any problems for someone else to fix. Had I gone with a traditional basement, I may have had some the same problems but I would have been able to see more of the contractors work and gotten more referrals, which is one thing I found the Owens Corning sales people refuse to give out. The excuse is always “you are the first one in this area to purchase this product”. If anyone who reads this knows how to repair the Owens Corning basement system components or even what glue to use I would greatly appreciate the help.
Reply #172 Top
Yes, OC does have a very nice product. But if you want a return on your investment, be prepared to take a huge loss!!! Unless of course you plan to live in your home until your death.
Reply #173 Top
Didn't end up buying the system, but for good reason. See the story "What?! A Salesman with Integrity?! In this Economy?!" at beltsvilleshopper.blogspot.com.
Reply #174 Top
Thank you Larry for your comments Posted on Wednesday, August 23, 2006.
My wife and I just signed the agreement yesterday when the sales guy came to our place in Mt Laurel, S. NJ and spent a lenthy 5 hours for his presentation. He (a pleasant fellow to deal with, not that pushy as others described) is from the same place you mentioned "Owens Corning Basement Finishing System”, which is located at 12 Mt. Pleasant Drive, Aston, PA. #610-459-5808. Our final price is $40,000 for 1,000 sqft ($40/sqft) basement, down from the initial $55/sqft, after the Showcase" discount and flex schedule...
We only blame ourselves that we are not savvy enough to do some research beforehand.

Since I saw some folks out here had deals like from $28-30/sqft done, how can we back out within that 72hrs windows unless Owens Corning is willing to come down with the price close to $30/sqft. Can we just give them a call to say we want out? I double they will ever sign anything to release us from paying them the initial 10% which we already paid thru our credit card.

SOS, please help. I don't feel like to talk to a lawyer regarding this, because as we all know, lawyer may charge us $200 for gving that piece of advice.

Thanks very much for your earliest reply/help as time is running out very soon.
Reply #175 Top
I am having the Owens Corning installed as we speak. (updates to follow) So far, much of what you (Draginol) had to say is true. vague details during "the sell" which are becoming issues during the install. By the way these picture hanging plates what website did you find them at?

I'll share one quick detail that is becoming an issue; "Windows!" I told the rep "I want all the windows replaced." "OK, no problem" he says. Now comes the day when the installer slips in describing to me how he has to accomadate the old window frame with the new window. "That won't be a problem I say all the windows are being replaced!" "I know the windows are being replaced he says but the frames are staying" "you are going to put a brand new window in an 80yr old frame!!! his response to me was I'll put some pine over it to cover it up!! I am still waiting the project manager to call me back I'll keep you posted