Hankers

Hankers

Joined Last seen Member # 1121551
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Reply to I bought something and didn´t get the file -.- in Bug Reports WinCustomize Forums

Have you contacted Support? https://esupport.stardock.com/index.php?/Tickets/Submit ? Stardock support tickets are replied to on a first come, first served basis. Depending on the volume of tickets it could take a couple of days to have a reply from a tech support person. This time can be longer if a support request is made during the weekend o

2 Replies 26,962 Views
Reply to Serious purchase problem in Stardock Support General WinCustomize Forums

There is a chance your order could have been flagged for a fraud check. This would be for both your benefit and Stardock's. Although it may appear as the funds have been charged to your card it is most likely it has been put on hold until the purchase information can be verified. If you haven't already done so, please complete a support ticket request as suggested in reply 1 by DrJBHL. Post the auto- generated ticket number here in a comment. Unfortunat

13 Replies 6,950 Views
Reply to When do tickets get replied to?? I've waited 4 days now and still cant use the software that I subscribed for in Fences WinCustomize Forums

Support tickets are answered on a first come first served basis. After receiving the auto-generated support ticket number you should not send in another reply until hearing directly from a Support tech otherwise your position in the support queue will reset to the last in. During the work week, Monday - Friday (9am-4pm EST) To submit a ticket : https://esupp

5 Replies 4,507 Views
Reply to Didn't receive product keys in Stardock Support General WinCustomize Forums

[quote who="d12340555hf" reply="4" id="3584985"] Does it not any live-chat software to solve this problem [/quote] Stardock support is closed for the weekend . They also are on irc for chat Monday-Friday during working hours. Instantly Chat Join one of our chat

11 Replies 20,466 Views
Reply to Object desktop buy in Object Desktop WinCustomize Forums

Sometimes purchases are flagged to prevent fraud and it could depend on what payment type you used to purchase the products. This is for your protection as well as Stardock's. Stardock Sales and Support are open Monday - Friday (9am-4pm EST). If you haven't done so already, please send in a support ticket request - https://esupport.stardock.com/index.php?/Tickets/Submit </p

2 Replies 4,005 Views
Reply to Didn't receive product keys in Stardock Support General WinCustomize Forums

Sometimes purchases are flagged to prevent fraud and it could depend on what payment type you used to purchase the products. This is for your protection as well as Stardock's. Stardock Sales and Support are open Monday - Friday (9am-4pm EST). If you haven't done so already, please send in a support ticket request - https://esupport.stardock.com/index.

11 Replies 20,466 Views
Reply to Spam in comments in WinCustomize Talk WinCustomize Forums

[quote who="LightStar" reply="1" id="3583838"] PM one of the Moderators AzDude [/quote] Removed but it would be better to use the PM Private Messages to send the links to a moderator. Thanks

7 Replies 21,776 Views
Reply to Reset activations in ObjectDock WinCustomize Forums

Stardock support tickets are replied to on a first come, first served basis. Depending on the volume of tickets it could take a couple of days to have a reply from a tech support person. This time can be longer if a support request is made during the weekend or during holidays. Please note: After receiving the auto-generated ticket number you should not email again until hearing from a live tech support as this will reset your position in the support queue which will e

2 Replies 4,856 Views
Reply to I purchased a Object desktop subscription but I have no download link in Stardock Support General WinCustomize Forums

[quote] I have tried to contact support on this issue several times but no one has answered my ticket. [/quote] Please note: After receiving the auto-generated ticket number you should not email again until hearing from a live tech support as this will reset your position in the support queue which will extend the time to get your ticket looked at. Post your ticket number here in a comment and I will attempt to get support to look check on it when

4 Replies 3,694 Views
Reply to How long does it take for a ticket to be answered? in Stardock Support General WinCustomize Forums

Stardock support tickets are replied to on a first come, first served basis. Depending on the volume of tickets it could take a couple of days to have a reply from a tech support person. This time can be longer if a support request is made during the weekend or during holidays. Please note: After receiving the auto-generated ticket number you should not email again until hearing from a live tech support as this will reset your position in the support queue which will e

3 Replies 3,479 Views
Reply to Will we have a update for Windows 10 in WindowBlinds WinCustomize Forums

Worth repeating! [quote who="Neil Banfield" reply="11" id="3578150"] PLEASE DO NOT ATTEMPT TO USE WINDOWBLINDS 8.x UNDER WINDOWS 10. IT WILL NOT WORK and YOU WILL ENCOUNTER ISSUES. Forcing the installer to think it is Windows 8 will simply make it install at which point your taskbar will be a mess once a theme is applied. [/quote]

14 Replies 6,958 Views