Shirley

Shirley

Joined Last seen Member # 3162460
2 Posts 213 Replies 1,258 Reputation
Reply to Please help me... in Technical Sins Forums

BlueBlur99: Looks like you had one more ticket, IOE-329110, which the others have been merged into. In the future, please do not submit multiple tickets, as this does nothing but gum up our support system. Tickets are answered in the order in which they were received, sorted by last activity. Please note, as indicated in the initial system reply you received when submitting your ticket, that replying to a support ticket before receiving a reply from technical support

6 Replies 2,358 Views
Reply to ISSUE: Installing from Archives & Subscription in Object Desktop WinCustomize Forums

[quote]My understanding is, and was at the time of purchase, that the subscription period applied to receiving updates – not limiting the ability to later reinstall archived programs.[/quote] This is still true, if you have archives you can still restore them. [quote]Supposedly, if one has archived programs they purchased, they can later be reinstalled and will function – you just won’t get updates. Well, mine won’t even rei

32 Replies 14,066 Views
Reply to Can't reinstall app after license expires? in Object Desktop WinCustomize Forums

This is correct. Your subscription basically gives you access to downloads, whether they be new or updates. When expired, you will no longer be able to download new content, whether a reinstall or updates to existing apps. If you want to do this, you will need to renew. Keep in mind you always have the option to buy the applications standalone, which will not expire. However, this will not have the deep discounts received by subscribing.

36 Replies 28,155 Views
Reply to Fences does not appear to be loaded in Fences Stardock Forums

Fences runs with a .dll file that gets loaded into explorer. This is what it is reporting is not loaded. Make sure you have the file DesktopDock.dll (DesktopDock64.dll for 64 bit machines) installed. Also, is anything running on the system that would unload this, such as another desktop enhancement software?

7 Replies 19,065 Views
Reply to How long should it take...? in Stardock Support General WinCustomize Forums

[quote]Yesterday I sent a follow up email wondering if they have had a chance to look into the issue.[/quote] This is the worst thing you can do. Replying with a "Where's my reply?" e-mail just resets the activity counter on the ticket and sends you to the end of our incoming ticket queue. It's best to just wait for a reply and we'll get back to you ASAP. We're still trudging through the holiday backlog, but should be caught up soon. [quote]How long should th

5 Replies 5,990 Views
Reply to Game is cheaper now than at the holiday sale!!! Refund?! in Stardock Support General WinCustomize Forums

[quote who="Nimbin" reply="7" id="2860885"] Normally we don't do price matching on past orders, but you caught me and Zoomba in a good mood. The sale price is a one day only sale for today. I've refunded the difference for you. I think stardock did a very nice thing in refunding the difference. But i do have to ask why?. it's his problem that he bought the game when he did. You don't fill your car with gas on wednesday and then go fetch and moan

39 Replies 70,059 Views
Reply to Update problem in WindowBlinds WinCustomize Forums

Please do the following within Impulse: -Click the blue menu button in the upper left -Choose 'Preferences...' -Click the 'Reset Data' button-Close impulse and relaunch it. You may notice a long update time, which is normal as it is rebuilding the deleted info. If this does not resolve the issue, I would suggest uninstalling Impulse, rebooting your PC, and then reinstalling from the latest installer build here: http://www.impulsedriven.com/impulse

7 Replies 2,075 Views
Reply to Xmas Present in Stardock Support General WinCustomize Forums

The best thing to do would be to simply gift it to his e-mail address. He will want to create the account with that address to get his gift. If you want to delay the delivery and buy now, I would suggest and Impulse gift card, which you can then give to your friend and he can redeem it and use it to buy Object Desktop. Gift cards are available here: http://www.impulsedriven.com/giftcards

14 Replies 7,664 Views
Reply to No serialnumber in mail... no software in Impulse in Object Desktop blogs WinCustomize Forums

The components of Object Desktop are installed through Impulse: http://www.impulsedriven.com/impulse_setup_full.exe Download and install it, then log in with the same account you use here, and you should see your software available under the "My Software" tab. In regards to your credit card authorizations, these are done for foreign purchases to verify the card information. They are simply authorizations, not sales, and you bank should remove them&

15 Replies 27,705 Views
Reply to object dock 2 in Stardock Support General WinCustomize Forums

[quote]I keep getting error creating window handler[/quote] Sounds like something is interfering with the dock. Do you get this if you disable any extra docklets/etc. you have installed?

2 Replies 1,065 Views
Reply to Object Dock 2.0 Question in Stardock Support General WinCustomize Forums

[quote quoting="post"] What I mean is that Windows 7 default taskbar has the ability to move the icon of a program that is running to the taskbar of the monitor that program's window is on. So for example I can have 5 program windows open...2 windows on one monitor (the taskbar shows on the monitor shows 2 programs open) and 3 windows on the other (and the taskbar on that monitor shows 3 programs open). [/quote] This isn't a feature of the taskbar itself in Wind

3 Replies 4,175 Views